Please arrive for your appointment 10-15 minutes priorto the scheduled starting time.  Thisallows time for you to fill out the appropriate client forms, change andprepare for the service. 

Cancellation, No Show Policy and Fees

We understand that unanticipated events happenoccasionally in everyone’s life.  In ourdesire to be effective and fair to all clients, the following policies areenforced: 

At least 24 hours’ notice must be provided ifyou need to reschedule or cancel your appointment.  This allows the opportunity for someone elseto schedule an appointment. 

Any cancellations with less than 24 hours’ notice aresubject to a cancellation fee of $30. Clients who miss their appointments without giving any priornotification will be charged in full for the scheduled service.  If a client fails to cancel within 24 hours 2or more times, they will be asked to pre-pay for future services. 

Late arrival Policy

If late arrival is inevitable, your service may beshortened to respect other scheduled clients and the original treatment timemay be charged.  In special cases, andwhen our schedule will allow, we may be able to accommodate a partial or fullappointment.  This will be at ourdiscretion and only with proper, advanced notification of your latearrival.  The original reservation feewill be charged. 

Informed Consent

Prior to each massage session, the treatment plan willbe discussed with you.  At your firstvisit with us you will receive a copy of the massage therapy policies and willbe asked to sign the consent stating that you have read the information,understand it, and agree to comply with the professional massage therapypolicies and procedures.  Clients who wehave not seen for at least a year will also be asked to fill out thisform. 

Scope of Practice

Our Massage therapists are licensed professionals andheld to the highest standards of the American Medical Massage TherapyAssociation.  Massage therapy is aprofession in which the practitioner applies manual techniques, and may applyadjunctive therapies, with the intention of positively affecting the health andwell-being of the client. 

Massage Therapists do not diagnose or prescribe formedical conditions nor are they providing treatment for a specific conditionwithout a doctor’s supervision.  Themassage therapist is required to refer you for diagnosis and to followrecommendations of your physician. 

Respect for Client Needs and Boundaries

Our Massage Therapists are happy to adjust pressure,temperature, musical volume, work longer on an area of move on if you requestit.  The client may choose to: Leave onas much clothing as needed for comfort, refuse any massage methods, stop themassage at any time.  The client willalways be modestly draped.  Only the areabeing massaged will be undraped.  Theclients will be kept informed of the area to be massaged. 

Sexual interaction or discussion of anykind between the client and the massage therapist is NEVER appropriate.  Requests for sexual activity will not betolerated, will be viewed as solicitation, and reported to the properauthorities under the guidelines of the massage therapy policies andprocedures.  The client will not berescheduled if this occurs. 

Confidentiality and Conversation

We treat all client visits and conditions asconfidential.  As such, we will notdiscuss your visit with anybody outside of our staff without your expresspermission. 

You may choose to talk or not during the massage.  Conversation will be guided by the client’sdirection. 

Existing and New Medical Conditions

It isthe responsibility of the client to keep the massage therapist informed of anymedical treatment currently being taken, and to provide written permission fromthe physician, chiropractor, physical therapist, etc., that the massage may becontinued.

Theclient must also keep the massage therapist informed of any changes in healthconditions.