We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling. If you do not show to your scheduled appointment time, or reschedule within 24 hours of your scheduled appointment time, cancellation fees will apply according to our policy below:

• Canceling less than 24 hours prior to your appointment will result in a charge equal to 50% of the reserved service amount.
• No-shows will be charged 50% of the reserved service amount.
• Appointments made within the 24-hour period, that are canceled less than 4 hours prior to the reserved appointment time will be subject to a fee of 50%.
• If you have a prepaid service or package appointment scheduled and cancel within 24 hours or do not show up to the appointment, that credit will be lost.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that opening. We do understand that illness and emergencies come up, and we take that into consideration. Thank you for viewing our policies and criteria.

Refunds:

New Moon Therapeutic Massage has a no refund policy for completed services, prepaid services, gift cards, packages and memberships. If you have prepaid for an appointment and cannot use it, you may gift if to a friend at no extra fee.