Frequently Asked Questions (FAQs)

• What is the mission of Dandelion Massage?

At Dandelion Massage, Megan Biggs Cole, LMT NMT CMLDT, helps you connect body and mind for a stress-free, pain-free, vibrant life in the Flathead Valley. Ease muscle tension, recover from injuries, and stay relaxed and functional for year-round activities like skiing, hiking, or simply living your best life.

• How do I book an appointment?

Existing clients can book online anytime using their account. For booking assistance, contact me via text or email.

New clients are accepted for Manual Lymphatic Drainage only, but may be considered on a case-by-case basis if referred from a current client or trusted practitioner/provider. Request to become a client via text (406-200-8911) or email (meganb@dandelionmassagemt.com), and I will send a link to my "New Client Request Form". If I am unable to accommodate, you'll be added to a waiting list or referred if possible.

• What types of massage do you offer?

I provide Relaxation Massage (aka Swedish), Therapeutic Massage (aka neuromuscular, trigger point, myofascial, sports, deep tissue), and Manual Lymphatic Drainage. All services are customized to your needs. MLD is a light-pressure technique focused on lymphatic fluid, not soft tissue (i.e. muscles).

• Can I choose the pressure level?

Your comfort is paramount to your healing, and I am committed to prioritizing both. Please communicate your preferences. Be aware that requests requiring significantly greater exertion than my standard deep pressure may incur an additional charge.

• Do you offer “Deep Tissue” Massage and why is it in quotes?

Deep Tissue massage is a complex and often debated topic in the massage therapy community. It can be understood as both a specific modality and simply the application of deep pressure, yet neither definition fully encompasses its nature. While I can apply deep pressure, this is typically part of a therapeutic massage rather than a relaxation session. It's important to note that achieving a true deep tissue massage, which affects the deeper layers of soft tissue, doesn't always require intense pressure.

• How should I prepare for my session?

Please shower within 24 hours of your appointment and arrive clean, free of excessive dirt, grime, or strong body odor (Normal human stuff, like hairy legs, a gurgling tummy, and normal body odor, is A-OK!). Hydrate beforehand, arrive a few minutes early, and be prepared to provide any specific concerns, injuries, preferences, or goals. Avoid pain-relieving medications, alcohol, cannabis, or other recreational drugs prior to your session.

• Should I take pain-relievers (e.g. Ibuprofen, Tylenol, Aleve, etc.) prior to my appointment?

Unless explicitly recommended by a healthcare provider, no. Pain-relievers will disrupt your ability to appropriately judge how much pressure you can tolerate, and blood-thinners can change how the massage affects your blood flow. You can always take it right after your appointment, however. 

• Where are you located?

My massage treatment room and office is located inside Back to Health and Laser Center, the chiropractic office of Dr. Steven Biggs (and, yes, he’s also my dad!), although we are separate businesses. You'll find us at 248 3rd Ave E in Kalispell, MT, on the corner of 3rd St. and 3rd Ave E. Onsite parking is available, as well as street parking. 

Please enter through the Back to Health entrance, which is on the corner near the street, and not the middle entrance for Dr. Purdy. Feel free to wait in the Back to Health waiting room for your appointment. Previously, I was located downstairs, but accessibility is no longer a concern as my office is now on the main level.

• What should I wear?

You will always be professionally draped. Most clients undress to their comfort level, and you are welcome to leave underwear on or take them off, whichever you prefer. It is generally easier to perform the massage if you are undressed to at least underwear, but you are not required to remove any clothing you do not wish to.

• How do I pay, and do you accept insurance?

I accept all major credit cards, cash, and check; cash/check saves you $5. Veterans and First Responders receive 10% off upon request. Effective October 1st, my rates will reflect the full value of my work, and tipping will not be expected or accepted.

I do not accept insurance but can provide a receipt with my license number for your submission. You'll typically need a diagnostic code from a provider (Chiropractor, Physical Therapist, Ortho, etc.). I only provide individual receipts, not 'super-bills'.

• What is your cancellation policy?

Client cancellations made less than 24 hours in advance – or no-shows – are subject to the full session fee, except in cases of illness, emergency, or circumstances beyond your control.

If I need to cancel within 24 hours, I'll reschedule your appointment as soon as I can. Any prepaid credits will stay on your account (or be refunded at your request). And hey, if I have to cancel on you twice in a row, I'll give you a 10% discount on your next session!

• What if I’m late to my appointment? 

If you arrive late, your session will still end at the scheduled time to avoid overlapping with the next client. The full fee will apply. If you arrive early, I may begin your session earlier at my discretion, but I will not go over the scheduled amount of time unless you are willing to pay for more time and my caseload for the day allows.

• Can I get a massage if I’m sick?

If you’re feeling under the weather, please reschedule. This is non-negotiable. Massage can worsen symptoms or risk spreading illness. There’s no penalty for canceling due to sickness. As someone who does not have a robust immune system, I am at a significantly higher risk of contracting illnesses due to my daily contact with numerous individuals. Please be kind, and do not come in if you are sick.

• How do I get in contact with you?

You can reach me by phone at (406)200-8911 or via email at meganb@dandelionmassagemt.com. Messaging me through MassageBook is also an option if you have an account.

I prefer to communicate via text or email. Due to being in session during work hours, I am often unable to answer calls directly. However, please feel free to leave a voicemail, and I will be happy to call you back.

I do not respond to phone calls or emails outside of work hours, except in very specific situations. I appreciate your patience and will get in touch with you as soon as I am back at work.

• Do you provide pre-natal massage and is massage safe during pregnancy?

While I do not offer a specialized pre-natal massage service due to a lack of advanced training and specific equipment (bolsters or a massage table designed for pregnant bodies), I can still accommodate pregnant clients. Depending on how far along you are, I will either position you side-lying for the entire session or bolster you at an angle while supine to ensure your safety and comfort.

Please inform me of your pregnancy at the beginning of the session and let me know how I can best support you. Although massage is generally safe during pregnancy, I always recommend researching safe practices and discussing them with your OBGYN prior to your appointment.

• If I book a 60-minute appointment, is that 60-minutes of hands-on time?

Appointment times are "undress-to-dress," meaning they encompass the client's total time in the room. This excludes intake/consultation, post-massage discussion, payment, and rescheduling. I aim to bring clients into the room approximately 5 minutes before their scheduled appointment as a courtesy, and typically conclude the hands-on portion 2-5 minutes prior to the scheduled end-time to allow for dressing. If I need to leave the room during your session to use the lavatory, I will not add time to your session unless that break exceeds 5 minutes.

• What if I can’t afford a massage with you?

I believe bodywork should be accessible. If finances are a barrier, and you are an existing client or a lymphatic drainage client, reach out. In some cases, I may be able to work you into a sliding scale arrangement.

• Do you offer any additional services?

Add-ons to your massage include aromatherapy with essential oils, tea tree foot cream, and cupping. Aromatherapy involves the personalized addition of your preferred essential oils to your massage lubricant, prepared fresh in a clean bowl for each session. I have a “menu” of some recommended and popular oil blends, or you can create your own!

• What essential oils do you have?

I currently have the following essential oils available: Basil, Bergamot, Birch, Black Pepper, Black Spruce, Blue Tansy, Cardamom, Cassia, Cedarwood, Cinnamon Bark, Clary Sage, Clove, Copaiba, Coriander, Cypress, Eucalyptus, Fennel, Frankincense, Geranium, Ginger, Grapefruit, Helichrysum, Lavender, Lemon, Lemongrass, Lemon Eucalyptus, Lime, Madagascar Vanilla, Marjoram, Melissa (Lemon Balm), Myrrh, Peppermint, Pink Pepper, Roman Chamomile, Rosemary, Sandalwood, Spearmint, Tea Tree, Tulsi (Holy Basil), Vetiver, Wild Orange, Wintergreen, and Ylang Ylang.

I also offer the following essential oil blends: Citrus Twist, Deep Blue, On Guard, and TerraShield. 

• What kind of products do you use? 

I primarily use creme lotion for massage lubricant, though oil is available upon request. Oil is generally recommended for cupping, unless a strong myofascial pull is desired. My massage lubricants are from Natural Formulations, and I use DoTerra for essential oils. I do not sell DoTerra products.