That sounds like a frustrating experience and I sincerely apologize for the noise. I understand how disruptive that can be to your peaceful massage. Moving forward our therapist will be more mindful of other sessions to ensure a more comfortable environment for all. We appreciate your feedback. It helps us improve and ensures that we continue creating a comfortable environment for the community we serve.
Hi Damon, We thank you for your support and we apologize for the confusion. It looks like your session had been checked out in advance and once it is checked out we can not cancel the appointment on the scheduler. However, we have credited your account for the price of the massage since Meghan has not returned yet and you were unable to receive your session.