Customer Reviews

(6 Reviews) Show all reviews

Anonymous
Jan 2024
Verified
Service Received
Massage
Overall Experience
Ambiance
80%
Professionalism
80%
I have always had great massages at this spa, but my latest visit was rather disappointing. There has been some turnover of staff and I was not prepared for the different massage experience on this latest visit. I was looking forward to a massage to work out the tightness in my muscles, but the therapist that I booked with has a specialty of working on "trigger points". This was not at all what I was interested in and was disappointed and perplexed at the amount of time spent on simply pressing a couple of points on my neck. I was very specific about what I needed/wanted before we started, but the massage therapist stuck to her specialty plan. I left this appointment feeling very disappointed and not at all as relaxed and loose as I have felt after past visits to this spa. I think it would be helpful if there were descriptions of each therapist on the website describing what type of massage they specialize in. Perhaps this could have helped to avoid my less-than-satisfactory experience.

Business response:

Please give me a call at 978 352 7677. Mary specializes in Trigger point work in her massages. We do post that in the available times that is sent out weekly. We have other therapists who provide deep tissue and other modalities of massage. It sounds like you may be happier with some deep tissue work? Please call Melanie and I will be happy reschedule you ! Thank you

Anonymous
Dec 2023
Verified
Service Received
Massage
Overall Experience
Ambiance
80%
Professionalism
80%
Just an average massage, not enough pressure

Business response:

HI I would like to invite you to come in again! our therapists use many different modalities and varied pressure. We try to inform clients on the website and weekly available times on who has lighter pressure or deeper pressure and the differents styles offered. Give me a call at 978 352 7677 , Melanie and I can book you in with a Therapist with very deep pressure if that is what you prefer!

Anonymous
Feb 2023
Verified
Service Received
Massage
Overall Experience
Ambiance
80%
Professionalism
100%
Not to book the first appointment of the day.
Anonymous
Apr 2022
Verified
Service Received
Massage
Overall Experience
Ambiance
100%
Professionalism
100%
No such thing as a bad massage Girl was nice and acted professional but just an okay massage
Jim M.
Sep 2019
Verified
Service Received
Massage
Overall Experience
Ambiance
60%
Professionalism
60%
A below average massage. Only asked once if pressure was Ok. Got shorted by a good 10 minutes. Nice person. My worst massage ever.

Business response:

We were very sorry to learn how unhappy you were with your massage. We have spoken with the therapist, and she has decided to work elsewhere.

Ronald M.
Mar 2016
Verified
Service Received
Bowen Technique
Overall Experience
Ambiance
100%
Professionalism
100%
Results were not as good as hoped

Business response:

Hi Ron, I am sorry you felt you did not get the relief expected. When we finished the session you stated that you had better range of motion and less pain. Did the pain come back? How is the range of motion? Sometimes it will take Bowen a day or so for you to feel results. Please give me a call so we can discuss where to go from here. If after we talk, you are not satisfied, I will refund your money. Sue - owner