Customer Reviews

(2 Reviews) Show all reviews

Camille W.
Feb 2020
Verified
Service Received
It's Happy Hour- 60 min massage Tues & Wed. 10 am - 3pm ONLY will not be honored outside these times
Overall Experience
Ambiance
100%
Professionalism
40%
I’ve been coming to Traditions for a while. I’ve never had an experience like this. When I arrived, the check in was stressful. The receptionist kept saying she needed my card to confirm my appt. Which didn’t make much sense and totally blew me feeling relaxed, I kept being peppered with questions, it was obvious she didn’t actually look me up in the system. Then when I pointed out that I’d be giving her my card upon departure, she demanded my card. When I was checking out, she wanted to know if I wanted to use my card on file. What was the point of asking for the card 8x while I was waiting for my therapist to be available if you weren’t going to use it? Still, i looked forward to my massage. I booked a 90-minute appointment, at 60 minutes the therapist declared it was concluded and walked out. When I saw the clock, i realized we’d missed quite a bit of time. Then she had to go to the front to confirm that I’d booked 90 minutes after I told her the massage was meant to be longer. Then she said we could finish, but I was done. This wasn’t relaxing. The entire appointment felt disorganized and inefficient, and very very different from what I’ve come to expect from the staf

Business response:

Per recording, Hi are you Camille? I need to have a card on file for you if possible. That is not demanding. She called me to check, I said yes, everyone needs a card on file, it is our policy. They can NOT ASSUME to use the card. Your therapist tried to correct the service, but you chose not to. You were only charged a 60 min service. We try our best to accommodate all, even when they are late or cancel in less than 24 hrs, I would hope clients would understand that as well. Regards, Sonja

Ryan M.
Nov 2017
Verified
Service Received
Traditions signature facial 60min
Overall Experience
Ambiance
100%
Professionalism
60%
Face didn't feel rejuvenated tight and clean. Felt rushed