Amber, you prepaid for your advance acne facial online. When you checked out, you saw the price. Never once did you question it, until you noticed 3 days later when you came back because you were charged for an extra addon, which I credited. I did apologize and I did say I had asked her to wait before charging your husband until i called her back and she did do that, which is why you were over charged. That is not berating anyone. Not once was I awful to you.
Upon further review of the video recording, it does show me, you and the front desk girl laughing about the mishap of the over charge. I dont see how that makes me awful and she was standing there while I refunded your money and again, we apologized and we all 3, laughed as you walked out the door. Your recall of these events are not correct with the video recording. You prepaid on 1/23 and 24 days later saw the $10 difference in the websites?
Per recording, Hi are you Camille? I need to have a card on file for you if possible. That is not demanding. She called me to check, I said yes, everyone needs a card on file, it is our policy. They can NOT ASSUME to use the card. Your therapist tried to correct the service, but you chose not to. You were only charged a 60 min service. We try our best to accommodate all, even when they are late or cancel in less than 24 hrs, I would hope clients would understand that as well. Regards, Sonja
I apologize for the interruption with the music. Our system runs on wifi and when the cable connection goes down we can not always control certain situations. We are glad it wasn't enough of a distraction for you not to have a great experience. We would love to see you again!
We always apologize and rectify every bad experience that has been brought to our attention. When posting anonymous, we have no clue who the client is..can you email me at email@example.com or call 470-278-5175 so when can make amends with this issue.
We're glad you loved the place. There are locks on the doors. It's a push button on the side of the door handle. There older locks since the house is historic.et us know on your next visit if you need someone to help you with it. We look forward to seeing you again!
I apologize that you didnt recieve a great service. Can you email me what Therapist you had and what the service was so that I can address any issues you may have had? Sgibson@traditionsdayspa.com