We apologize for the inconvenience of not having music. We had a lightening storm that day that hit our camera system/internet, which affected our music. We were fortunate as it did cause a small electric issue when it hit our camera monitor system & we were there to stop that from causing a fire as it was burning. Sometimes, these things are beyond our control. Brigette is one of our top massage therapist and we are very grateful to have her on our team and we hope to see you back again.
Without knowing who you are, we can not properly addres this review. We have no way of knowing if your issues were addressed, what modalities you requested or if they were heard properly. Please email the owner at sgibson@traditionsdayspa.com with your issues so we can be of further assistance.
In July it is in the 90's with heat and with our work, we try to keep the rooms cooler for our therapist to be comfortable so they do not over heat. Our tables have heating pads on them for our clients to stay warm. It is hard to keep everyone comfortable, but in this line of work, we can not have our therapist hot and uncomfortable when doing over 60 minutes of heavy work up to 6 hours a day. We hope others understand that this is hard in keeping everyone happy.
We apologize for the music switching to the wrong station, we quickly fixed it once we realized pandora played liked music. Because of asthma/allergies to clients, we don't put diffusers in rooms, which is why offer an essential oil cream of your choice. We have a towel warmer, hotstones, table warmer, the heat on in a closed room and the therapist get hot when exerting physical energy. It's hard to keep everyone comfortable, but we don't want to overheat our therapist either.
We apologize that Comcast is in the area and causes the wifi to create problems with our system. It creates headaches for us as well and we have tried our best to fix this issue, but it is something we really can not avoid when we rely on cable to run our systems.
Due to covid, we stopped providing crakers/cheese to keep others from not coming into close contact while enjoying your snack or others not having a place to sit while enjoying the snack. Also, with cost of things going up due to inflation, we are trying our best to not raise our prices so we can still provide the same level of care while still saving clients money. We do appreciate your continued business and trust in us during this time.
I apologize if you felt overlooked. That is never our intentions at the Spa. If you walked in and did not check in at the front desk, we may not have realized you were there if we were helping another client. We do try to make sure all of clients are greeted and spoken to. Not knowing who this post is from will make it hard for us to rectify this situation, but in the future, please check in at the front desk upon arrival.
I apologize for that. The facial rest are designed to only handle the pressure of your head. We do have an issue with people using it with their hands to pull their body up onto the table when rolling over, but it is good problem to have when clients are so relaxed they really don't realize they are dong it. We do try to stop it when we can. We are so pleased you enjoy your massages with Bernard. He is a good therapist. We hope to see you soon!
Awe, we do too, but with Covid we are making sure to cut down on transmitting as least germs as possible.
We do put ourselves out front for others. Most of us come in everyday with some sort of pain or private issue in our lives, but we do take our job as a therapist seriously and try to focus on the client as well. We appreciate all of our clients and we do try our best to be 100%, but even we are not exempt from injury or sickness. Thank you so much for caring and understanding.
Our music selection has had some issues which we hope have been fixed. The source we pay for made changes to their selections before we realized they were made. I hope the new sections will be more to your liking in your future visits.
I'm sorry you feel we didnt meet your standards.. Without knowing who you are, there is no way of knowing who you have been with. We do have very good therapist as our reviews do show. I would hope that you would try more than one therapist at our spa before such a strong conclusion is made as we too can have an off day or maybe that therapist just wasn't the right one for your needs.
I am glad you enjoyed your massage. Overhead plays a huge role in setting pricing, however we are still lower than our counterparts in the area and the county. I hope you will soon come to see that we are worth your time for the work that we do. You are made aware of prices prior to booking,, but we have Happy Hour Tuesday's and Wednesday's for $55, a rebooking special for 15%off rebook, all military/first responders with 20% off a 60m.
Amber, you prepaid for your advance acne facial online. When you checked out, you saw the price. Never once did you question it, until you noticed 3 days later when you came back because you were charged for an extra addon, which I credited. I did apologize and I did say I had asked her to wait before charging your husband until i called her back and she did do that, which is why you were over charged. That is not berating anyone. Not once was I awful to you.
Per recording, Hi are you Camille? I need to have a card on file for you if possible. That is not demanding. She called me to check, I said yes, everyone needs a card on file, it is our policy. They can NOT ASSUME to use the card. Your therapist tried to correct the service, but you chose not to. You were only charged a 60 min service. We try our best to accommodate all, even when they are late or cancel in less than 24 hrs, I would hope clients would understand that as well. Regards, Sonja
I apologize for the interruption with the music. Our system runs on wifi and when the cable connection goes down we can not always control certain situations. We are glad it wasn't enough of a distraction for you not to have a great experience. We would love to see you again!
We always apologize and rectify every bad experience that has been brought to our attention. When posting anonymous, we have no clue who the client is..can you email me at sgibson@traditionsdayspa.com or call 470-278-5175 so when can make amends with this issue.
We're glad you loved the place. There are locks on the doors. It's a push button on the side of the door handle. There older locks since the house is historic.et us know on your next visit if you need someone to help you with it. We look forward to seeing you again!
I apologize that you didnt recieve a great service. Can you email me what Therapist you had and what the service was so that I can address any issues you may have had? Sgibson@traditionsdayspa.com
We apologize for your wait time experience during your visit. While we are happy that you loved your service, we are in the process of training new front desk for this reason. We are grateful for our growth that will, at times, make us busy at the front. We have taken your concerns to heart and created an alternative for times when we are busy, (which is a sign of growth). Thank you for your positive review as we would't know how to better ourselves if we do not know.