Amber, you prepaid for your advance acne facial online. When you checked out, you saw the price. Never once did you question it, until you noticed 3 days later when you came back because you were charged for an extra addon, which I credited. I did apologize and I did say I had asked her to wait before charging your husband until i called her back and she did do that, which is why you were over charged. That is not berating anyone. Not once was I awful to you.