Clay Springs is a peaceful space rooted in nature and designed to support deep rest and renewal. Through personalized, intentional bodywork, I help you release what the body is holding so you can return to yourself and move forward with clarity and ease.

Appointment Policies-

Late Arrivals- To honor the time of all clients, sessions begin and end at the scheduled time, if you arrive late.

Your session will end at the originally scheduled time.
The full session fee will still apply
If you are more than 15 minutes late without notice, the appointment may be marked as a no-show and cancelled.

Please plan to come in 10-15 minutes before your appointment to allow a little time to talk through your intake and come up with a plan of care.

Cancellation Policy- Life happens, but please respect the time I set aside for your session.

24-hour notice is required to cancel or reschedule an appointment.
Cancellations made with less than 24 hours' notice will be charged 100% of the session. If you cancel your session and reschedule for a different day I will charge you 25% of the missed session.
Repeat late cancellations may require prepayment for future bookings.

No-Show Policy- If you miss your appointment without any prior notice:

You will be charged the full session fee.
You may be required to prepay before booking again.

No-shows create a gap that could have been filled by someone else in need of care.

Last-Minute Bookings- Depending on availability, same-day appointments may be accepted, but please understand:

Short-notice sessions are subject to limited availability.
Payment or confirmation may be required up front.

Weather/Emergency Exceptions- In the case of severe weather, illness, or emergency.

Fees may be waived at the therapists discretion.
Please reach out as soon as possible if something comes up.

Payment Policies-

Accepted Payment Methods:

Cash
Credit/Debit cards
Check
Gift cards or prepaid packages

Refunds-

Payments for completed sessions are non-refundable.
No refunds are given for missed appointments or late cancellations.
Prepaid sessions or packages are non-refundable.

Prepayment or Deposits-

For all new clients I require a 25% deposit for the massage.

Health & Safety-

Sick Policy- Clients who are feeling unwell should reschedule. I reserve the right to cancel/reschedule appointment for illness or safety free of charge.

Inappropriate Behavior- Any inappropriate conduct will result in immediate termination of the session, full charge, and refusal of future service.

Cleanliness- Clients are expected to arrive clean for their appointment.

Intake Forms & Communication-

New Clients- Must fill out intake form before their first session. If not completed prior it will interfere with your session time. All intakes will be emailed to you.

Update- Clients should inform the therapist of any medical or health changes before each session.

Open Communication- Clients are encouraged to speak up during sessions regarding pressure, temperature, or comfort.

Packages & Gift Certificates-

Expiration-

Packages expire 12 month from the purchase date.
Gift Certificates expire 12 months from the purchase date.

Non-Refundable-

All packages and gift certificates are non-refundable and cannot be exchanged for cash.

Transferability-

Packages are non-transferable and must be used by the original purchaser.
Gift certificates are transferable and can be used by anyone who presents the certification code.

Booking & Redemption-

Gift certificates and packages can be redeemed online or in person using the provided code.
Please mention your gift certificate or package when scheduling to ensure proper application.

No-Shows & Late Cancellations-

Missed appointments or cancellations with less than 24 hour notice will result in one session being deducted from your package.

Clay Springs

3 pack- 90 minute massage session- Kelli