Welcome to Soothing Elements!

Please see below for our:

Business Description
Additional Booking Information
Guide for Choosing the Best Massage Time Frame for You
Cancellation Policy Late Arrival Policy
Frequently Asked Questions (FAQs)

Business Description:

Soothing Elements opened its doors over 15 years ago, with owner Laurie Swenson's goal in mind of providing clients with the best customized relaxing and healing massage experience. The business has since grown, and recently moved to a new beautiful setting nestled in the quiet corner of Woodstock, Connecticut. The space exudes tranquility and boasts two peaceful treatment rooms.

Laurie and her exceptional and experienced staff of massage therapists are able to offer everything from relaxation massage to the treatment and rehabilitation of injuries, specializing in orthopedic massage and pain management. Detailed descriptions of the various massage techniques used can be found on our 'Service Menu' page.

Experience the finest treatments available in the Woodstock area and book your massage today. We thank you for visiting and have a wonderful day.

Additional Booking Information: Please contact our office at (860) 963-2209 if you are inquiring about booking within less than 24 hours of your desired appointment time, or in the event that you do not see an online appointment time that works for your schedule.

Guide to Selecting the Best Massage Time Frame for You:

30 Minute: Great for focusing on one or two parts of the body (for ex. focusing on legs, or neck and shoulders). This is not enough time for a full body massage.
60 Minute: Perfect for either focusing on upper or lower body, or a full body relaxation massage.
90 Minute: Best for a full body massage and focusing on an area of the body.

Cancellation Policy: If you need to cancel your appointment, we respectfully request at least 24 hours' notice. Any cancellations made within 24 hours of the scheduled appointment will result in a cancellation fee. The amount of the cancellation fee will be equal to 50% of the price of the reserved services.

*If you have an appointment and need to cancel within 24 hours, or do not show up for your appointment, we will require a credit card on file in order to book your next session with us.

Late Arrival Policy: If you are late to your appointment, we will only be able to provide you with the time remaining in your scheduled service, as we have other clients scheduled. We will unfortunately not be able to accommodate you if you are more than 15 minutes late to your appointment, and a fee equal to 50% of the reserved service will be charged.

FAQs:

Where are you located? We are located at 9 Beeches Lane in The Beeches business complex in Woodstock, CT. Our standalone building is situated behind the large Victorian building on the righthand side when you first drive in.
Are you handicap accessible? Yes, our business is handicap accessible and does not have steps at the entrance. We also have parking located in the front of the building with a designated handicapped parking space.
What forms of payment do you accept? We accept cash, credit/debit cards, and HSA/FSA cards. We accept checks from existing clients only.
Do you accept medical insurance? No, we do not. However, we can provide you with a paid invoice at the end of your session, and you can try to submit it to your insurance for reimbursement. We recommend contacting your health insurance provider beforehand to see if massage is something they would cover, and if so, what their requirements are.
Is it customary to tip your massage therapist? While tips for great service are always appreciated, it is never expected. If you do choose to tip, and are wondering what the standard tip rate is, it is typically somewhere around 15-20%. We are able to add tips onto credit card payments if you would like. Please let your therapist know that you would like to add on a tip before they process your payment.
Do you offer gift certificates? Yes, we offer both electronic and physical gift certificates. You can purchase electronic gift certificates on our website, select one of our beautiful designs, include a personalized message, and have them emailed directly to the recipient. If you prefer a physical gift certificate, you can either purchase one over the phone and have us mail it to your desired address, or you can call us and arrange a time to come to the office and purchase it. We ask that you call to schedule a time for pickup so that we are available and not in a session.
I want to purchase an electronic gift certificate but do not want the recipient to receive it right away. What should I do? You can choose to either print the gift certificate or input your own email address when it asks for the recipient's email, and then forward the email to the recipient when you're ready.
Can I leave a tip using my gift certificate? Unless a gift certificate is purchased with an additional amount left specifically for a tip, we do not accept gift certificates for tips. They are to be used to pay for services only.
I purchased a Maintenance Series. Can I gift a session to someone else? Yes, our Maintenance Series Specials are fully transferable, so you can gift some or all of them to others.
Do you provide outcall services? No, we do not. We only provide services at our office for safety reasons. We are also not currently available for offsite functions, such as chair massage events.
Do you offer couples massages? We do not offer couples massages in the same treatment room. However, we do have two treatment rooms available and can coordinate two massages to take place at the same time.
I'd like to schedule two massages to take place at the same time. Is that something you can do? We can schedule two massages to take place at the same time, one in each of our two separate treatment rooms. This could apply to scheduling two sessions at the same time for a parent and adult child, two siblings, two friends, or a couple, to list some examples.
How should I prepare for my massage the day of? We recommend that you avoid eating a large meal right before your service. If this is your first visit with us, please arrive 15 minutes early to complete your intake form if you have not yet done so online, and to review your intake form with your massage therapist.
Do I have to get fully undressed for my massage? It is not a requirement to get fully undressed for a massage. We want you to be as comfortable as possible, so undress to whatever level you like. Our massage therapists all utilize professional draping during their sessions.
Somebody is accompanying me to my appointment. Is there somewhere for them to wait while I receive my service? Yes, we have a beautiful reception area where they can sit and read a book or relax and listen to the sound of our calming water feature.
I'm scheduling a session for my child. Can I sit in on it? Absolutely. Each treatment room has a chair in it along with a massage table. We do require a Permission to Treat a Minor Waiver to be completed by the child's parent or guardian beforehand.
I'm feeling a little sick. Can I still come in for my service? If you are feeling unwell, we ask that you please contact us to reschedule your appointment.

Soothing Elements, LLC

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