She asked me what was going on with the door open, which I did not like. When I told her where I was hurting, she acted like she didn't really care, had nothing to say back. This was my first hot stone massage, which is what I told her, and she did not tell me what to expect. She also barely used the hot stones, or when I said something felt good, she would massage the location for 2 seconds then move on. She also massaged my hips and shoulders in the opposite direction of my muscles/knots, which was quite painful, and did not provide me with ANY relief. Her head massage was painful, like she was digging nails into my skull bad. I was not given a towel after leaving a tremendous amount of oil on my skin, had to use a paper towel instead. The only good part was the foot massage. At the end when she asked me how it went, I told her I was still in pain and we talked, but she just seemed eager to leave and not interested in my needs.