Sarah's ability to provide the service was good, her "friendliness" was not inviting. I'm also a regular when it comes to getting massages, this was just my first time here and I also purchased a gift certificate for my mom on last year that she hasn't used it. I was "trying" it out before booking her appointment to be able to share details. I wouldn't recommend Sarah only due to the "professionalism." The initial greeting when she came to get me 1 min after my appt was "cold," attempts to be pleasant in speaking with her in the room were also "cold" and I almost felt ignored, and at the end once being told "Thank you, I'm done, take your time with getting dressed," I'm used to walking out to be greeted again as I'm departing, by the person that performed the massage. Didn't see her or have that experience. I think the main thing that I'm a little perturbed about is that I paid a tip in advance when I booked.