Paulette is very personable and authentic. The ambiance of the massage room is exactly what I look for: dark, relaxing music and scented oils. She is wonderful at her craft. One of the things that I also look for is a full hour of table time, but it's more 50-55 min. here. It's not a deal breaker but a massage therapist that gives the full amount of time on the table speaks volumes to me on how much they care about their clients.