We are so glad to hear that you enjoyed your first experience. As for your second, we want you to know that we care deeply about our clients especially ones that return and would never intentionally do anything to cause discomfort or not provide what was requested. So it's key to your experience that you communicate your needs with your therapist directly, this way we have the opportunity to make the adjustments requested so you leave satisfied and more relaxed.
Thanks for the feedback!! Please feel free to reach out to us with more details so that we can look into this with our staff as our primary goal is meeting the needs of our clients. To us this definitely means working the areas that you have requested. Tim C. ML Manager