by Mariah on May 2017
Service Received: Swedish Relaxation with Virginia P.
I originally had asked for a deep tissue massage, but apparently received a Swedish Relaxation massage (I do understand that it could have been easily misunderstood on the telephone however considering there were four of us being scheduled). I also was sure to tell the masseuse that I would like a full body massage, but would definitely like to focus on my back and neck. I was experiencing a great deal of discomfort prior to the massage (this being due to bad studying habits and recently traveling abroad) and left feeling exactly the same level of discomfort and pain. My mid and lower back were not even touched by the masseuse. The room was a bit chilly and my skin was practically dripping with oil following the massage. I was quite disappointed.

Business response:

I sincerely apologize that you were not satisfied, these are all things best discussed inside the massage space. The gel that I use absorbs differently, thus the provided towel to remove excess. As a Licensed Massage Therapist, I understand that deep tissue is often confused for harder pressure. I'd like to invite you back to set up a treatment plan to work on the areas of discomfort. Thank you so much for your input, I will consider greatly as I continue my business.