The door is locked. Sorry you were not informed that we lock the door. I will make sure Emily lets clients know.
We do play background music but we must not of had it loud enough. Thanks for the review and we will make sure the music is on and is loud enough.
If you have specific suggestions on improvements please let me know. I am willing to listen and always looking to improve.
I am glad it was one of the best massages you have had. If you have suggestions of how to make the room more comfortable let me know, I am open to suggestions. Based on other suggestions I have gotten I have changed things in the room to make it more comfortable. I have added ribbon to cover all gaps in the dividers.