Thank you for your feedback. The waiting area is a public space and not owned by Apple Blossom Massage. It is a throughway to an emergency exit so it must remain clutter free. Benton Plaza has let us to put out chairs for you, but nothing more. We are so sorry this is your first impression of us. Rest assured, once inside Apple Blossom Massage we have strived to make a safe, warm and inviting place for you to relax. We thank you for your understanding and patronage.