Customer Reviews

(6 Reviews) Show all reviews

Anonymous
Apr 2022
Verified
Service Received
Swedish by Hannah (mask required)
Overall Experience
Ambiance
20%
Professionalism
20%
Don’t like how they wouldn’t let me reschedule my appointment and still changed me full price of service not received

Business response:

Unfortunately, we do have a 24 hr cancellation policy that you agreed to when you sign your intake forms. We also send out a reminder before the 24 hrs & reiterate our cancellation policy. We are pretty understanding if something would come up, like being sick or an accident, etc, but in this case, there wasn't anything that gave us that impression. Thanks!

chris s.
Jan 2022
Verified
Service Received
Deep Tissue by Hannah or Brianna
Overall Experience
Ambiance
20%
Professionalism
20%
Signed up on massage book and nowhere did it say a mask was required. Get to appointment and told this and said I would not get a massage with a mask and was told no refunds...so basically tough. Did not get massage, and out 75 bucks. First time clients be aware of this.

Business response:

Sorry you didn't see the (Mask required) next to your service provider's name when booking the appointment as the other two therapist do not have that next to theirs. You could have had your massage done face down the whole time, if you didn't want to wear one while being face up, but you didn't want to have that further conversation as you walked out.

Michael B.
Jan 2022
Verified
Service Received
Deep Tissue by Hannah or Brianna
Overall Experience
Ambiance
60%
Professionalism
20%
The therapist did not listen to anything that I said about what was bothering me. I was extremely disappointed with this visit.
Julia B.
May 2021
Verified
Service Received
Deep Tissue
Overall Experience
Ambiance
100%
Professionalism
100%
Amazing as always!
Anonymous
Mar 2020
Verified
Service Received
Pregnancy Massage
Overall Experience
Ambiance
100%
Professionalism
100%
Hannah is always friendly, kind, and a sweetheart! She's great at what she does and she always makes my body feel amazing afterwards. I am a regular customer and have been getting routine pregnancy massages throughout my entire pregnancy as well as before my pregnancy and will continue afterwards! I also book massages with her for my husband. She's great!
Anonymous
Sep 2019
Verified
Service Received
Deep Tissue
Overall Experience
Ambiance
100%
Professionalism
20%
Although very talented, not a people environment

Business response:

I am sorry you feel this way! We try to go above and beyond for each person who walks through our door. Please feel free to email us at info@simplymassagetoledo.com to tell us about your experience and how we could fix this issue.