Customer Reviews

(9 Reviews) Show all reviews

Anonymous
Apr 2024
Verified
Service Received
60 MIN THERAPEUTIC MASSAGE
Overall Experience
Ambiance
80%
Professionalism
60%
The place is nice enough and the staff is professional.

Business response:

Thank you, I'm glad you enjoyed your massage.

Anonymous
Nov 2021
Verified
Service Received
PLAN #2- 6 Swedish Massage Discount
Overall Experience
Ambiance
60%
Professionalism
100%
Maybe ask for heated blanket.
Anonymous
Jun 2021
Verified
Service Received
Signature Plus for Two
Overall Experience
Ambiance
80%
Professionalism
100%
Had a couples massage with my boyfriend. Wish that my massage was a deeper massage. I felt like my knots were still there after the massage and they weren’t any smaller. My boyfriend said that his massage was relaxing though.

Business response:

Thank your for your review. If you purchased the Signature Plus it is a Swedish Massage which is light to medium pressure relaxation massage with aroma and heat therapies. We do offer an upgrade to Therapeutic, which can include deep tissue and other modalities to address specific therapeutic needs. We hope you enjoyed your experience otherwise and hope to serving you again.

Anonymous
Jul 2019
Verified
Service Received
Deluxe Therapeutic Massage for two
Overall Experience
Ambiance
100%
Professionalism
100%
Wonderful service, great staff
Anonymous
Mar 2019
Verified
Service Received
SIGNATURE MASSAGE FOR TWO
Overall Experience
Ambiance
60%
Professionalism
60%
Kim did a great job on me. I would highly recommend her. She was great. Shannon would not recommend Candy (Mickey). Her style was very strange. She was almost shaking him and did not really massage. It was uncomfortable. She also overstretched his neck by literally putting her body weight into it. He hasn't been able to move his neck since Saturday. She also pinched his arm several times between her and the massage bed. We have had quite a few couples massages and left relaxed and feeling great. It really sucks because he has a physical job and will now be hurting and uncomfortable at work. Because of Shannon's experience we will not be back. Also the massage beds were very uncomfortable. I spent quite a bit of money on this massage package and don't feel it was worth it. We will be seeking another option. I am rating ok because of Kim.

Business response:

Unfortunately, one of our regular Therapist had a medical emergency last minute and Mickey was a fill in. We are so sorry that your husband had a bad experience with her. Our regular therapists are very thorough in the intake process, and they make sure to tell clients to communication with them as to pressure, as pain is very much subjective. Again, we are so sorry for your husband's experience with Mickey. Please call our office number is 817-228-5683 Ask for Kim.

leighann w.
Feb 2019
Verified
Service Received
SIGNATURE MASSAGE FOR TWO
Overall Experience
Ambiance
100%
Professionalism
100%
Great people. Massage table not padded and not very comfortable.
MARQUECIA S.
Aug 2018
Verified
Service Received
INTRO Therapeutic Massage (compare at $110 pp)
Overall Experience
Ambiance
100%
Professionalism
80%
The room was nice. I loved that me and my husband were side by side while getting massages.
Anonymous
Jul 2018
Verified
Service Received
INTRO Swedish Massage (compare at $80pp)
Overall Experience
Ambiance
80%
Professionalism
60%
Walked in there before the appointment, I ended up starting at 10 minutes later. This massage ended before the hour so I’m reality it wasn’t an hour in addition to my therepist maybe at most giving me 30 minutes of massage. It seem she was new or just didn’t really bother doing her job. There was constant dialogue between my therapist and my wife’s massage and in between there was always a pause to me it seem she was trying to copy or learn from the other therapist next to me. Very disappointed it has been the worst massage I’ve received, this was my second time going there first time was good but not this time. I won’t be returning it really did bother me not receiving my hour on top of all the time lost by my therapist. I usually walk out feeling really good and I had a headache by the time I left maybe because in my conscious I was thinking all this time is she new? And realizing all the pause in between. I’m not the type of people who really writes reviews but I had to this time.

Business response:

Dear Anonymous, We are very customer service oriented and guarantee our services. All our Therapist are qualified Licensed Massage Therapists. Since you did not mention anything at the time of service and you chose to review anonymously, I cannot review your particular circumstances to address the issue. You are one of three less then perfect reviews in over 5 years of business. I hope you find another spa to your liking. Sincerely, Management

Anonymous
Jun 2017
Verified
Service Received
PLAN #1 - 3 Swedish Massage Discount
Overall Experience
Ambiance
60%
Professionalism
80%
Facility could stand a little renovation.