I am so happy you are honest and posted this. We some times run into emergency's and people wait a little while to get on the schedule so would rather have some one work on you the day you have scheduled then waiting so long again. please reach out to the office and we would be more then happy to reschedule you with the correct therapist complimentary.
We regret that your experience was less than satisfactory for you . Your experience is our priority! I apologize that the temperature & music were not addressed at the appointment, both are always adjustable to our clients preference .