I scheduled a 60-minute massage for 6:00 PM. Around 3:00 PM, the shop called to ask if I could move my appointment up to 4:00 PM. I was happy to accommodate the change, despite the inconvenience. However, my service lasted only 30 minutes. My appointment ended at 5:00 PM, yet I was still charged $140 for a full 60-minute massage. I believe I should be refunded for the difference in service time, as it is not reasonable to pay the full price for a partial session. I understand that scheduling issues and overbooking can happen, but clients should not feel responsible for resolving an establishment’s booking challenges, nor should they have to absorb the cost of such mishaps. This was my first visit, and unfortunately, it left a very negative impression, especially as someone who sought this service during a period of grief and healing after the loss of an infant. I truly needed the full session I booked. Based on this experience, I do not plan to return.

The therapist was knowledgeable, but the pressure was too intense as I was sore for many days after massage. I was also disturbed by her telling me that I did not leave her a tip on my third visit. I thought it was inappropriate as no one is obligated to give a tip to an individual who holds a license to practice. It was a real turn off for me.

Very professional and very skilled

Room was drafty - bed was cold, never warmed, and no music was played. I heard women speaking loudly from the lobby for the entire massage.

I have had so many wonderful experiences at Thai Wellness over the years. This was the first one where I was not 100% satisfied. When I arrived for this appointment I was 5 minutes early and nobody was around. I waited patiently. I could hear people talking in the back room. Finally after 10 minutes Kandy came out and greeted me. The massage was ok but not as good as the previous massage I had with Kandy. It would have been nice to have some soothing background music to help me relax. It would also have helped dull the constant talking from the room next door. I am so sorry to report an unfavorable experience as I have been coming for many years. But I thought you would want to know.

Very professional

I like the location, the ambiance, and the people. I had an issue making an appointment on the online system and was seen late.

it was decent