Business response:

Hello, and thank you for your feedback! I am so sorry to give the impression that I did not appreciate your tip--that is certainly not the case! Tipping is not expected, and I appreciate each client's business regardless of their choice. I apologize for any confusion or error when taking payment, and I regret that it caused you to have a bad experience. To make up for it, I would like to offer you a session at no charge--please contact me and I will gladly set that up for you.