Customer Reviews

(5 Reviews) Show all reviews

Anonymous
Jun 2019
Verified
Service Received
Hot Stone Massage with Aromatherapy (New Groupon/LivingSocial Customers Only - Saturday and Sunday Only)
Overall Experience
Ambiance
80%
Professionalism
100%
The same motions were being used,it was an ok experience not what I expected
Lauren E.
Jun 2017
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
60%
Professionalism
60%
Shappell is very talented, however I think there were a few things that left much to be desired and could definitely be improved. 1) The gym in which Sooothing Hands operates was worn-in and unprofessional. It seemed no one was working the front desk and the benches to sit on where worn and dirty. It was unclear exactly where check in was and I wasn't helped until I was seen wandering around for about the 5th time. 2) The room for the massage lacked "serenity" and itself seemed a little make-shift, but was much nicer than the waiting room at the front of the gym. However, it was too light in the room so I had to wear an eye mask. Also, you could kind of hear the weights from the gym and Shappell had mentioned afterwards that she was happy that not that many people were using the gym while she was giving me a massage.
Anonymous
Aug 2016
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
60%
Professionalism
60%
She stated this is a temporary location but it's sometimes to look past the fact that the business is located in a run-down room within a gym. You can still hear the music and people within the gym even with ear plugs. Along with the fact that the room itself is fairly bright and sunny.
Anonymous
Jun 2016
Verified
Service Received
Swedish Massage
Overall Experience
Ambiance
60%
Professionalism
60%
The place was hard to find and I was given a different name than the name of the fitness center it is located in. It is in the back of a gym but luckily it was pretty quiet when I was there. I absolutely do not like music with lyrics when I am trying to relax so for me, the music selection could have been better.

Business response:

Anonymous, I remember your sessions. Both the company website and our scripted confirmation calls inform our customers that we are located inside the fitness center at 711 Madison St, Oak Park, Illinois. Understanding that musical tastes are as unique as fingerprints, we constantly seek to provide a warm, relaxing, acoustical environment for everyone. Nevertheless, we have revised our catalog to exclude lyrics, and offer a better music selection. Insufficient? Contact us to negotiate a refund.

cynthia b.
Jan 2015
Verified
Service Received
Swedish Massage
Overall Experience
Ambiance
60%
Professionalism
80%
I've had a number of massages over the years; the gym setting was a little off for me, but I can see where it is a good fit for young people. I wish Soothing Hands every success as they perfect their technique and cater to the clientelle who can appreciate the 'time out' to relax.....all the best!!!