Business response:

I apologize that I didn't meet your expectations. I strive to give each & every client my very best each massage. That being said, you were almost 30 minutes late to your appointment, and I offered to reschedule free of charge. I did my best to accommodate you, and charged you less than the 60 minute appointment you were in for. My rates are based on my experience and the results that I get for my clients. I wish you all the best in finding a therapist that suits your needs.