We are sorry you could not see our 30 foot marquee from the street as its next to the sidewalk, or our signage on our door or windows visible from the street and parking lot. Our receptionist calls twice daily for anyone who might leave a vm or text for us.
Thank you for your review. For future reference if you ever want anything different about your treatment please do let us know. We let our clients choose the music, temperature or room and table, level of light, and anything else they may have a preference for. Just ask and we will do our best to accommodate you.
We strive to provide the best possible experience for every client we see. We also try to balance each therapists schedule so that we distribute clients evenly. Having two convenient locations also means better coverage for our schedule. We will strive to improve our booking flow so that each location is more clearly communicated to our new clients.
Clients are encouraged to arrive a few minutes early before their appointment. If they arrive late however their massage time may be cut short. We have a 10 minute policy before clients are considered a no show. This is to ensure that clients can get their entire massage. Also consultation prior to massage is taken account and is a part of the massage process.