We sincerely apologize that you were not 100% comfortable during your massage. If you are ever uncomfortable please let your Provider know and we will make every effort to ensure you are 100% comfortable.
We sincerely apologize for any discomfort you felt after your session. It is always our goal to leave every Patient in a better place than when they came in. This sometimes can be difficult with chronic conditions. Please always feel comfortable telling your therapist to make any adjustments to their technique for your specific conditions. We hope you visit us again soon
We apologize you are not happy with the required mask usage. NYS has outlined new health standards for our Industry and unfortunately mask usage is non-negotiable at this time. We will stay up to date with the most current information from the state and will adjust our policies as the NYS Health Dept gives additional information in the future.