Customer Reviews

(3 Reviews) Show all reviews

Anonymous
Jun 2019
Verified
Service Received
Facial Rejuvenation Cupping Massage
Overall Experience
Ambiance
80%
Professionalism
80%
The room was cozy and relaxing, but the bed was had a decline where my head was which ultimately was uncomfortable, and the bolster for my lower back was fixed so was not in the correct position for my height (I am 5'3"

Business response:

We are sorry to hear that you had less than a 5 star experience and that you felt the table was uncomfortable. If Leah had know about your discomfort I'm sure she would have addressed it during the session. We do hope that you'll allow us another opportunity to work with you.

Amanda L.
Sep 2018
Verified
Service Received
Therapeutic Massage (with Sarah)
Overall Experience
Ambiance
80%
Professionalism
80%
Its a beautiful space but I had such a hard time finding the office! There are no directions online and I got there 10 min early and was still 15 min late because the building was so hard to access and locate with all the construction. There really should be better directions so clients don't loose time they paid for finding the building

Business response:

Thank you for your feedback. We are happy that you enjoyed our beautiful treatment room and exceptional massage services. While we do have Google maps integrated into our Website, Yelp, Instagram and Facebook accounts, I understand that the new scaffolding three buildings down may cause some confusion and I'm sorry to hear that it did for you. We look forward to working with you again at Twisted Roots Chicago.

Anonymous
Jun 2014
Verified
Service Received
Cupping/ gua sha
Overall Experience
Ambiance
60%
Professionalism
60%

Business response:

I strive to make sure all my clients have a 5 star experience. Please let me know what I can do to make your next session 5 stars. Be well, Beth