Business response:

I am so sorry to hear that your experience was not satisfactory. I will aim to do a better job of screening and speaking to clients before they come in to get a better understanding of what they are looking for. If it is not what I can provide, I can refer to someone more suited to their needs. If you have any more feedback, please feel free to reach out as my goal is to make your your experience is positive and healing. Thank you for your honesty.