Customer Reviews

(5 Reviews) Show all reviews

Anonymous
Feb 2024
Verified
Service Received
Therapeutic Swedish Massage
Overall Experience
Ambiance
40%
Professionalism
80%
Ambience when you walk in was nice. In massage room, you could hear the (I believe) public toilet repeatedly flushing on one side and people talking in the room on the other side. I’ve never experienced this type of extraneous noise during a massage before-difficult to be an immersive experience. Cindy was courteous, and this may just be differences between people or massage, but most massages I’ve had before they ‘pull’ on my legs, shoulders, fingers, etc, doing something like a passive range of motion on joints. I’m 67 so that’s important to me. Which brings me to- I was not asked for any personal brief health/issues/preferences history, which I’m also used to providing beforehand in a written document. Again, when walking in your business and having already paid $170, I expected more from the massage, comparing it to experiences at several other area businesses around Traverse City area especially. I love Boyne City, and I live pretty much in between TC and BC, so I wanted to give your business a try. I seldom ever respond to requests for reviews, but wanted to provide what I hope may be constructive input.
Anonymous
Aug 2023
Verified
Service Received
Therapeutic Swedish Massage
Overall Experience
Ambiance
80%
Professionalism
80%
Be sure to be clear about and stress that you would like your issue addressed

Business response:

Thank you for giving feedback. Did you tell your therapist what you need? Although we are intuitive we are not mind readers. If you don't mention what you really need, we come up with our own conclusions. Letting us know would be more helpful because we would have offered something to make you happy, rather than an anonymous review.

Anonymous
Jul 2022
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
80%
Professionalism
80%
I like this place well enough but who you who for your massage therapist really matters. My experience this time around was very lackluster
Dawn M.
Jan 2022
Verified
Service Received
Custom Eminence Facial
Overall Experience
Ambiance
100%
Professionalism
100%
I am comparing to facials at Boyne or Bay Harbor. Ava is super sweet. I would have been happier if the massage was with a “heavier touch”. I also would love to see a discount for purchase of product.
Anonymous
Feb 2020
Verified
Service Received
Custom Massage
Overall Experience
Ambiance
60%
Professionalism
100%
Nice and close