Customer Reviews

(33 Reviews) Show all reviews

Anonymous
Aug 2019
Verified
Service Received
Hot Stone Massage
Overall Experience
Ambiance
80%
Professionalism
80%
I love Beyond Basic. I sometimes feel like the younger front desk girls are not as professional and don’t pay attention to detail like Janelle is. But overall, I was a lovely experience
Anonymous
May 2019
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
80%
Professionalism
100%
Love the Love Your Body lotions, wonderful fragrances and moisturizers!
Anonymous
Apr 2019
Verified
Service Received
Swedish
Overall Experience
Ambiance
100%
Professionalism
100%
Loved who greeted me. Also very accommodating

Business response:

Yay!!! So glad you felt welcome! We are always so happy to see our clients come through the door! Thanks for the review!

Anonymous
Feb 2019
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
80%
The complementary foot soak was the perfect way to start my appointment. I loved that they use natural doTerra oils and explain the benefits each oil offers. I also loved the photographs they have hanging on the walls, especially the ones of Bryce Canyon!

Business response:

Thank you so much for your great review! We are happy you enjoyed so many of the things we have to offer here at Beyond Basic Massage. Please feel free to call me and let me know any ways you think we could improve! we always appreciate honest feedback! janelle 435-767-7976

Kirk M.
Jan 2019
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
80%
Professionalism
80%
Calming and relaxing climate. The foot soak with oils and heat packs helps soothe and genuinely relax before the massage.

Business response:

Kirk! Thank you for this great review! So happy you gave us a try! We hope we will see you again!

Charles B.
Jan 2019
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
80%
Professionalism
80%
All very good

Business response:

Thank You, Charles! We always enjoy having the two of you here! please let us know if there is anything we could do to improve your experience! 435-767-7976.

Anonymous
Jan 2019
Verified
Service Received
Swedish
Overall Experience
Ambiance
100%
Professionalism
60%
The parlor is very nice and homey feeling. Enjoyed the foot soak.

Business response:

Thank you so much for your review! We really appreciate it!

Anonymous
Oct 2018
Verified
Service Received
30 minute custom massage
Overall Experience
Ambiance
100%
Professionalism
100%
The people were great !!

Business response:

THANKS!

Paige P.
Oct 2018
Verified
Service Received
10-90 minute massages
Overall Experience
Ambiance
80%
Professionalism
80%
Relaxing waiting area, peaceful music, warm pack on shoulders and foot soak.

Business response:

Thank You Paige! We appreciate your wonderful review!

Anonymous
Aug 2018
Verified
Service Received
Sports Massage
Overall Experience
Ambiance
80%
Professionalism
100%
Nice place and they do well to make you feel comfortable and welcome.

Business response:

Thank you very much for leaving us that wonderful review! We hope to see you again!

Anonymous
Aug 2018
Verified
Service Received
Pregnancy Massage
Overall Experience
Ambiance
100%
Professionalism
80%
Beautiful and relaxing feel in the building. Love the oils, music, air etc. The complimentary foot soak and neck pack is so nice and the pricing is reasonable.

Business response:

Thank you so much for your beautiful review! We really appreciate you letting us know that you enjoyed your time with us! We hope to see you again soon!

Kirk M.
Jul 2018
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
80%
Professionalism
80%
Great price, great service, great atmosphere!

Business response:

Kirk, thank you for your wonderful review! we hope you will come back to see us again!

Anonymous
Jul 2018
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
40%
The past two times that I have made an appointment at Beyond Basic Massage I arrived 10-15 minutes early for the foot soak but then I spent an additional 15 minutes past my appointment time (for a total of 30 minutes) with my feet in cold water while I'm listening to the staff talk at the front desk about nothing work related - and yes, my masseuse WAS ONE OF THEM (the masseuse was not "preparing" the room)! While both masseuses have still massaged me for a full hour and went 15 minutes over my appointment time to make up for their 15 minutes of talking with coworkers, that's NOT THE POINT! The point is it's unprofessional to leave clients waiting for their appointment to start because of nonsense chatter with coworkers.

Business response:

I am terribly sorry that this happened to you! Thank you so much for bringing this to our attention! We would be more than happy to make this up to you by offering you a free massage. please contact us at 4357677976 and we will take care of this for you! I will also have a discussion with all of the staff and therapists to make sure it doesn't happen ever again! Thank you

Anonymous
May 2018
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
100%
Professionalism
80%
Wonderful ambiance. Foot soak and hot neck pillow were nice additions to the massage.

Business response:

Yay!!!! Thanks so much for the great review!

Gregg M.
Apr 2018
Verified
Service Received
Custom Masssage
Overall Experience
Ambiance
80%
Professionalism
100%
The friendlness and attn to me is excellent. Everyone really cared that it was all about me. I really like that. Most other massage places don't

Business response:

Thank You Gregg! Reviews like this make us so happy because that is our goal here! Thanks for your wonderful review and please come see us again!

Anonymous
Mar 2018
Verified
Service Received
Custom Masssage
Overall Experience
Ambiance
80%
Professionalism
80%
Everything was nice enough, just not quite as classy and professional as some other spas that I've been to.

Business response:

Thank you very much for your review! We really appreciate your feedback! We would love for you to let us know how you think we could improve!

Michael M.
Feb 2018
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
100%
Good place & service as usual

Business response:

Thanks Michael! We are very lucky to have you as a client!

Scott E.
Feb 2018
Verified
Service Received
Custom Masssage
Overall Experience
Ambiance
80%
Professionalism
80%
Nice place. Will go back. Just don’t have any other experiences to compare to.

Business response:

Thank You for your review Scott! Hope you had a great birthday and we hope you are hooked on massage now! Come see us again!

Anonymous
Jan 2018
Verified
Service Received
Lomi Lomi
Overall Experience
Ambiance
100%
Professionalism
100%
The massage was lovely, the music with male vocals was more busy than I find best foe me.
Gale R.
Dec 2017
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
80%
Professionalism
100%
Like the friendliness mantiveram apela.

Business response:

Thank You so much Gale! We appreciate your kind words and hope we will see you again soon.

Paige P.
Nov 2017
Verified
Service Received
10-90 minute massages
Overall Experience
Ambiance
80%
Professionalism
100%
I would only suggest finding a way to keep the lobby quieter, but the layout isnt set up for that. It would be doable in a building more conducive to privacy. They do a great job with what they have to work with, though.

Business response:

Thanks for the heads up Paige. It is always good to give us a reminder that we need to speak quieter! We appreciate your continued business! You are a wonderful client!

Chris B.
Sep 2017
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
100%
It was a nice atmosphere and the foot relaxation was nice too. The staff were very nice I will go back I want to try a variety of different staff.

Business response:

Thank You Chris! We really appreciate your feedback! We hope you will try all of our therapists. Each one is is talented and will provide you with a unique experience!

Anonymous
Aug 2017
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
100%
I liked everything except when the air conditioner came on I was pretty cold.

Business response:

Oh no! So sorry you got cold! Come see us again at our low introductory pricing of 45.00 for 60 minutes or 65.00 for 90 minutes and we will turn on the table warmer for you this time! thanks for the feedback we greatly appreciate knowing how we could serve you better. Call or text 435-767-7976 to schedule this! Ask for Janelle, the office manager.

Anonymous
Jul 2017
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
80%
I had a Lomi Lomi massage with Donell and it was so stress relieving. Very grateful for the experience! Will be going back again.

Business response:

So Happy to hear you liked the Lomi Lomi massage! We are so grateful to have Donell here working with us now and offering this amazing massage!

Anonymous
May 2017
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
100%
Professionalism
100%
This was my very first time getting a massage in a professional setting. I have only ever received them from family/friends. I wish that the email could have said something or perhaps even the person at the front desk have said something about tipping beforehand. I have never heard and was unaware that tipping a massage therapist was expected so I was taken by surprise at checkout at the end. Then, went home and researched it and discovered that the tip that I had left was very poor so now I feel bad. How was I supposed to know?

Business response:

Please don't be embarrassed or feel bad about the tip at all! As you said how were you to know! We will do a better job communicating with first time customers! Thanks for the heads up! We are very happy you you came in and glad you enjoyed your experience!

Anonymous
Mar 2017
Verified
Service Received
Swedish
Overall Experience
Ambiance
100%
Professionalism
100%
No bagels and cream cheese? Best pre-massage service around.

Business response:

Thank you so much for your great review! bagels and cream cheese huh? I will have to think about that one :)

Jessica W.
Mar 2017
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
80%
Loved my massage and I am grateful to the people at Beyond Basic for taking good care of their customers.

Business response:

Thanks so much Jessica!

Lorna W.
Dec 2016
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
80%
Professionalism
80%
over all good . very professional good job. not found often.

Business response:

Thanks so much

Anonymous
Aug 2016
Verified
Service Received
Sports Massage Mini
Overall Experience
Ambiance
80%
Professionalism
80%
Nice small place. Feels very homely.
Anonymous
Jun 2016
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
60%
Professionalism
100%
I like all the extra features you don't usually get at other massage parlors.
Anonymous
Jun 2016
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
100%
There was nothing to dislike.
Anonymous
May 2016
Verified
Service Received
Deep Tissue (Morning Shift)
Overall Experience
Ambiance
60%
Professionalism
100%
Nice neck wrap and foot soak. Lobby needs a little more ambiance. Music was low and not real audible. Riley is one of the best therapists to which I have been. Good start for a new place.
Sheri L.
Apr 2016
Verified
Service Received
Deep Tissue (Morning Shift)
Overall Experience
Ambiance
60%
Professionalism
100%
Beyond basic just opened. It looks and feels sparse in the waiting area. Unless you speak at a whisper, you can hear through the walls. This was not bothersome for me, but may be an issue for others. I'm sure this will all change as they become more established. We enjoyed the hot neck pillow and foot soak before our massages.The IMPORTANT thing, however, is that the Beyond Basic therapists are top notch. I have never had a better massage, EVER! My friend and I had different therapists and she said hers was the same. Kudos to Beyond Basic for hiring staff who knows their stuff!