Customer Reviews

(7 Reviews) Show all reviews

Anonymous
May 2019
Verified
Service Received
Sports Massage
Overall Experience
Ambiance
80%
Professionalism
60%
No aromatherapy the last 2 visits, even though a scent was selected before both. Very inconsistent between what each therapist offers as part of the experience.

Business response:

Well this is not good at all! Please call me at 4357677976 and ask for Janelle, so we know who we need to speak with to make sure they make the necessary changes! We will be happy to give you another massage! We want all of our customers to be happy!

Anonymous
Jan 2019
Verified
Service Received
Custom Masssage
Overall Experience
Ambiance
60%
Professionalism
80%
Front desk was nice! Set up was nice, and appointment was booked quick and easily.

Business response:

We really appreciate your review! Please call me at 435-767-7976 if you have some thoughts on any ways we could improve! Thanks so much!

Anonymous
Jan 2019
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
100%
Professionalism
60%
It was friendly and smelled great

Business response:

Thank You so much for your great review! Please call and let us know how we could improve your experience here! We appreciate all feedback because that is how we can learn and make positive changes. 435-767-7976

Anonymous
Sep 2017
Verified
Service Received
Swedish
Overall Experience
Ambiance
100%
Professionalism
100%
We love this place .. looks amazing feels good. Just happy Ness.

Business response:

Thanks so much for your kind words! We are so happy you liked it! Let us know if you would like to see anything done differently to improve your experience! Thanks, Janelle, Office Manager

Dee H.
Jun 2017
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
80%
Professionalism
60%
NA

Business response:

Oh Dee I am so sorry you did not enjoy your experience with us. I will call you to find out what we could do differently. We really care about our clients and want to learn from our mistakes. Dee, this is Erin, the Massage Therapist that you worked with and I wish to extend an apology to you, for any actions that were not seen as in integrity, and strive to improve. Thank you for your feedback and I hope you will continue to visit and enjoy Beyond Basic Massage in the future.

Heidi E.
May 2017
Verified
Service Received
Deep Tissue Massage
Overall Experience
Ambiance
100%
Professionalism
100%
booked a couples massage and one of the therapists was a no show

Business response:

So so sorry about that Heidi! We are happy to give you a couples massage at our BOGO price of 100 for two 90 minute massages (only 50 each) or 70 for two 60 minute massages (only 35 each) to make up for that mistake. Those our our very lowest prices. The Therapist was new and just made a mistake. We are very sorry! Hope you will give us another chance to prove why we have 167- 5 star reviews! We love our clients!

Anonymous
Oct 2016
Verified
Service Received
Swedish
Overall Experience
Ambiance
80%
Professionalism
80%
I rate it okay because I was suppose to get a 60 minute massage. I'm a new mother and I don't get to do anything on my own usually anymore so my husband surprised me with a 60 minute massage and I only got a 30 minute one. I was very disappointed. Somewhere someone messed up on the time.

Business response:

Please contact us and we will definitely correct this error!