5/18/20 **COVID-19 Update: We are OPEN! The Ohio Medical Board has published safety protocols for massage therapy locations, and all mandatory protocols are being followed. Matrix is also setting additional best practice policies. Thank you for your support and cooperation in following these safety procedures!
5/13/20
Dear Clients,
I am working very hard to get Matrix Sports Massage ready for reopening! The target reopen date is Monday, May 18th, contingent upon delivery of the necessary supplies I ordered. You can expect some new policies and procedures to be in place for your next visit. It probably will feel a bit weird at first to follow these new policies. But you will still experience the same effective sports massage therapy on which you have come to rely. Promise.
So what will I be doing differently? I will be wearing a mask for your entire appointment. The therapy room surfaces, door handles, equipment, and product containers will be disinfected for each client. Items that cannot be easily disinfected or laundered will be removed from the room. Single-use containers will be utilized for massage cream so as to eliminate the need to touch a product dispenser during the session. A medical-grade HEPA air purifier will be running continuously during your treatment session. The number of clients seen per day will be restricted to a maximum of two -- one client in the morning and one in the late afternoon. You will be offered a clean stylus to electronically sign, if paying by credit card. Signs regarding social distancing and new policies will be posted. Appointments will only be provided in the Matrix office space; no mobile (on-site) massage therapy will be provided until further notice.
What will clients be doing differently? Here is some important information about what you can expect at your next appointment:
1. Clients will text (440) 940-6340 upon arrival and wait in their car until they've received a reply to enter the facility.
2. Clients will be required to wash their hands (or use hand sanitizer) and complete a symptom screening immediately upon entrance.
3. Clients will maintain a six foot social distance from people utilizing the Live Better Fit fitness studio.
4. Clients will be required to wear a cloth or disposable mask for the duration of the massage. Should the client need to remove their mask while prone, additional draping will be put on the face cradle to create a barrier in lieu of the mask. This precaution will significantly reduce the accumulation of any airborne pathogens over the length of the treatment session.
While I've missed seeing you all, clients who are in the high-risk category or are uncomfortable following the new COVID-19 safety protocols should consider postponing massage therapy treatments. When you are ready, I'll be here for you!
I have also revised the Cancellation Policy to encourage staying at home when appropriate: Clients needing to cancel or reschedule appointments must give a minimum of 24 hours notice. *Should a client begin to experience any symptoms of illness within 24 hours prior to the appointment, including those associated with COVID-19 (cough, shortness of breath, difficult breathing, new loss of smell or taste, sore throat, fever, chills, repeated shaking with chills, headache, or muscle aches), please call or text 440-940-6340 immediately to reschedule the appointment without penalty.
I strive to be as thorough as possible, but if I haven't addressed your question or concern, please let me know. Thank you for your cooperation and understanding!
Sincerely,
Rhian Virostko, LMT
Matrix specializes in client-centered, integrative sports massage. I assess and treat each client as an individual, encouraging a partnership in the therapeutic process. This allows for a truly customized therapy experience with optimum results.
Athletes know the importance of sports massage to keep them in peak performance mode. Reducing pain, easing movement, increasing mobility, and speeding recovery isn't just for athletes! Deep tissue, neuromuscular, myofacial, Neural Reset Therapy, cupping, IASTM, kinesiology taping, stretching, and posture analysis are some of the modalities that may be used in the integrative massage sessions. Integrating multiple therapeutic techniques with this client-centered approach creates a matrix for healing.
What are clients saying?
"I had back pain for nearly a year when I met with Rhian for help. I was feeling pretty hopeless at that point, and this was a last-ditch effort for relief. As such, I expected to have the pain long-term and my expectations were not high. However, I was very pleasantly surprised with the results! Rhian took the time to really listen to my symptoms and challenges. Then, she tailored her services to my needs. She had a lot of tools at her disposal and chose what would work best. As a result, my pain lessened with each visit. Her treatment worked wonders, as did my at-home exercises which Rhian provided via written documentation at the conclusion of an initial session. I am very grateful to Rhian for her time, knowledge, effort, and most of all, sincere care for my wellness." ~ Jennifer M.
"Rhian is an amazing therapist that is incredibly skilled and knowledgeable in sports massage. She will listen to you and work to treat you with the best techniques that are effective for your issues. I always feel more flexible and loose after a massage, and like my muscles are able to move again. I rely on my body for massaging and am very picky with whom I allow to work on me. Rhian is one of the few that I trust without a doubt!" ~ Mary Riley, LMT
"I’ve had enough massages to know what to expect from a massage. However until meeting Rhian, I never had a sports massage. It was an incredibly new experience and the results were amazing. If you are looking for a relaxing massage, this isn’t what I would recommend, but if you want a massage that makes you feel good this is it. Rhian did a great job of asking me beforehand about my problem areas. She then actually worked those areas rather than going through a routine she had done a million times. She would also provide feedback about what she was feeling from your muscles. If you are looking for improved muscle performance and general well being I would highly recommend her." ~ Julie B.
"As a fellow Sports Massage Therapist, you get a little picky when it comes to who is going to work out your kinks for you. Rhian makes the cut, and then some. She pays attention to you and your needs and makes you feel comfortable by explaining what she's doing throughout the session. I highly recommend her for any and all massage needs!" ~ Stacie McDermott, LMT
Location: Matrix Sports Massage is located within Live Better Fit personal training studio in Willoughby Hills, close to Willoughby, Eastlake, Willowick, Wickliffe, Highland Heights, and Mayfield Heights. Easy freeway access makes the location accessible to those coming from other area communities including Mentor, Euclid, Mayfield, Lyndhurst, Beachwood, Orange, Cleveland, and beyond.
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