About Us


Covid-19 Update: We have reopened in a limited capacity. We are following all the state’s guidelines. We will be limiting the number of clients and maintaining our strict sanitation practices. Your safety is our number one priority so we will also be implementing some new policies in response to the Coronavirus. Thank you for understanding and please reach out with any questions or concerns. Stay safe and be well.

True Care, LLC offers therapeutic massage and bodywork. We perform personalized services tailored to each individual's needs and wishes. We believe regular self care is an important part of injury prevention and can help mitigate the negative affects of stress. Self-care should be part of everyone's lifestyle, not simply a luxury, which is why we offer competitive prices for ou...
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True Care, LLC

1111 Elm St

Suite 22

West Springfield , MA 01089 map it

(413) 277-3131

License: #2248-MT-MM

Hours of Operation

M By Appointment Only
T By Appointment Only
W By Appointment Only
Th By Appointment Only
F By Appointment Only
Sa By Appointment Only
S Closed

Client Testimonials

Here's what our clients are saying


  • Environment is always cleanly and relaxing

    So happy to have found this place!

  • It was a great experience. Very friendly and relaxing environment. Will definitely go back.

    Great professionalism!

  • Always a fantastic experience. The new space is lovely, clean and cozy!

    Definitely makes sure you feel comfortable and able to relax. Would definitely recommend to anyone looking for a great professional massage. It helps that Kayla is very nice and friendly, making the experience very smooth.

  • Easy to set up appointment and there was no pressure to the situation or expectations- easy going and attentive. Nice environment though it could be difficult to find if not familiar with the area, worth it to look.

    Highly and effectively knowledgeable, great service, how highly recommend

  • I've been to spas around the country, and while many provide a high-cost ambiance with mediocre talent, True Care massage therapists are some of the best I've experienced. Down to earth, knowledgeable and incredibly caring, and mostly importantly, give an amazing catered massage in cozy massage beds and calming music. If you are looking for a high-end massage without the high-end price tag, True Care is a must!

    I would go again

Personalized Massage

$30
30min
$60
60min
$85
90min
$110
120min
Request Appt

Couples Massage

$120
60min
$170
90min
Request Appt

Four Handed Massage

$110
60min
Request Appt

30 Minute Facilitated Stretch

$25
30min
Request Appt

60 Minute Facilitated Stretch

$55
60min
Request Appt

Lymphatic Drainage Massage

$35
30min
$60
60min
$85
90min
$110
120min
Request Appt

Prenatal Massage

$35
30min
$60
60min
Request Appt

Chair Massage

$10
15min
$20
30min
Request Appt

Structural Relief Therapy

$40
60min
Request Appt

In-Home Massage

$75
60min
$100
90min
$125
120min
Request Appt

Lymphatic Drainage Massage

$75
60min
$100
90min
$125
120min
Request Appt

In-Home Facilitated Stretch

$45
30min
$70
60min
Request Appt

Kayla E.

License: MA #14686

28 Verified Reviews

Personalized Massage

$30
30min
$60
60min
$85
90min
$110
120min
Request Appt

Couples Massage

$120
60min
$170
90min
Request Appt

Four Handed Massage

$110
60min
Request Appt

30 Minute Facilitated Stretch

$25
30min
Request Appt

60 Minute Facilitated Stretch

$55
60min
Request Appt

Prenatal Massage

$35
30min
$60
60min
Request Appt

Chair Massage

$10
15min
$20
30min
Request Appt

In-Home Massage

$75
60min
$100
90min
$125
120min
Request Appt
by Jade on Jan 12
Kayla was extremely friendly and made for a comforting environment. Her technique was great and loved the essential oils she used.
by Anonymous on Jan 07
Amazing as always!
by Michelle on Jan 03
Kayla always listens to what you need out of your massage and tailors your experience to what your body needs. You leave completely relaxed & recharged! Always look forward to my appointments!
by Saraí on Dec 11
She made sure to keep asking me how well the pressure was going for me throughout to ensure I remained comfortable. The massage was very relaxing.
by Reba on Dec 11
Awesome communication and easy to talk with, welcoming environment and attentive to clients likes/dislikes - great first experience and would definitely recommend :)
by Pete on Dec 05
She was able to pin point all my troubled areas and address them with 100 percent pinpoint accuracy
by Juli on Nov 16
Kayla has a special gift; she made me feel comfortable and cared for, gently addressed my problem areas and incorporated the breath in those particularly tender areas. The massage table was luxury comfort without the 'elite spa' feel. I've already booked my next session, and see this becoming my new self-care routine!
by Shelby on Nov 11
Wonderful experience...Kayla has a magic touch
by Sue on Nov 09
Kayla is so personable. She took time to focus on the problem areas with the perfect amount of pressure throughout my whole session. Highly recommend Kayla!
by Tim on Nov 03
She was amazing, she explained what she was going to do, made sure I was comfortable, made sure the pressure she was applying was okay and overall did amazing job.

Josiah C.

License: MA #11419

14 Verified Reviews

Personalized Massage

$30
30min
$60
60min
$85
90min
$110
120min
Request Appt

Couples Massage

$120
60min
$170
90min
Request Appt

Four Handed Massage

$110
60min
Request Appt

30 Minute Facilitated Stretch

$25
30min
Request Appt

60 Minute Facilitated Stretch

$55
60min
Request Appt

Lymphatic Drainage Massage

$35
30min
$60
60min
$85
90min
$110
120min
Request Appt

Prenatal Massage

$35
30min
$60
60min
Request Appt

Chair Massage

$10
15min
$20
30min
Request Appt

Structural Relief Therapy

$40
60min
Request Appt

In-Home Massage

$75
60min
$100
90min
$125
120min
Request Appt

Lymphatic Drainage Massage

$75
60min
$100
90min
$125
120min
Request Appt

In-Home Facilitated Stretch

$45
30min
$70
60min
Request Appt
by Jennifer on Feb 25
Josiah is the best out there! Always professional and able to pin point problem areas with ease. Leave every single time feeling 100% better! Highly recommend!
by Teresa on Feb 17
Josiah listens to you to find out what is needed and has the skills to achieve those goals. I highly recommend him!!
by Ed on Nov 13
Great therapist.
by Anonymous on Nov 11
Overall good experience / takes the time to work areas of concern.
by Sheila on Oct 26
Josiah is a pro and he is very covid safety conscious.
by Lexi on Oct 19
Very professional and great work!
by Bryan on Sep 16
Perfect amount of pressure every time, and he finds knots I didn't know I had. He got me walking again after I had my lower back lock up on me! I will never go to anyone else!
by Anonymous on Mar 24
Awesome and life saving as always! U r an angel ..God Bless!
by Teresa on Feb 11
Skilled professional
by Cathy on Feb 11
Professional as well as excellent massage! Great job Josiah!

Daniel H.

0 Verified Reviews

Personalized Massage

$30
30min
$60
60min
$85
90min
$110
120min
Request Appt

Couples Massage

$120
60min
$170
90min
Request Appt

Four Handed Massage

$110
60min
Request Appt

30 Minute Facilitated Stretch

$25
30min
Request Appt

60 Minute Facilitated Stretch

$55
60min
Request Appt

Lymphatic Drainage Massage

$35
30min
$60
60min
$85
90min
$110
120min
Request Appt

Prenatal Massage

$35
30min
$60
60min
Request Appt

Chair Massage

$10
15min
$20
30min
Request Appt

In-Home Massage

$75
60min
$100
90min
$125
120min
Request Appt

Lymphatic Drainage Massage

$75
60min
$100
90min
$125
120min
Request Appt

In-Home Facilitated Stretch

$45
30min
$70
60min
Request Appt

Average Rating:

4.98 (Based on 43 Reviews)

98 %

Ambiance
100 %

Professionalism
by Jennifer on Feb 2021
Verified
Service Received: Bodywork with Josiah C.
Environment is always cleanly and relaxing
by Teresa on Feb 2021
Verified
Service Received: Bodywork with Josiah C.
So happy to have found this place!
by Jade on Jan 2021
Verified
Service Received: Prenatal Massage with Kayla E.
It was a great experience. Very friendly and relaxing environment. Will definitely go back.
by Anonymous on Jan 2021
Verified
Service Received: Couples Massage with Kayla E.
Great professionalism!
by Michelle on Jan 2021
Verified
Service Received: Bodywork with Kayla E.
Always a fantastic experience. The new space is lovely, clean and cozy!
by Saraí on Dec 2020
Verified
Service Received: Personalized Massage with Kayla E.
Definitely makes sure you feel comfortable and able to relax. Would definitely recommend to anyone looking for a great professional massage. It helps that Kayla is very nice and friendly, making the experience very smooth.
by Reba on Dec 2020
Verified
Service Received: Couples Massage with Kayla E.
Easy to set up appointment and there was no pressure to the situation or expectations- easy going and attentive. Nice environment though it could be difficult to find if not familiar with the area, worth it to look.
by Pete on Dec 2020
Verified
Service Received: Personalized Massage with Kayla E.
Highly and effectively knowledgeable, great service, how highly recommend
by Juli on Nov 2020
Verified
Service Received: Personalized Massage with Kayla E.
I've been to spas around the country, and while many provide a high-cost ambiance with mediocre talent, True Care massage therapists are some of the best I've experienced. Down to earth, knowledgeable and incredibly caring, and mostly importantly, give an amazing catered massage in cozy massage beds and calming music. If you are looking for a high-end massage without the high-end price tag, True Care is a must!
by Ed on Nov 2020
Verified
Service Received: Personalized Massage with Josiah C.
I would go again

Business response:

Thanks for the review Ed! Let us know when you’re ready to book another appointment.

by Anonymous on Nov 2020
Verified
Service Received: Personalized Massage with Josiah C.
It’s definitely worth it !
by Shelby on Nov 2020
Verified
Service Received: Personalized Massage with Kayla E.
Hidden gem in Agawam
by Sue on Nov 2020
Verified
Service Received: Personalized Massage with Kayla E.
Clean, professional and welcoming space.
by Tim on Nov 2020
Verified
Service Received: Personalized Massage with Kayla E.
It was so relaxing and peaceful, it was easy to get comfortable because of the energy I would definitely recommend a friend try it out
by Sheila on Oct 2020
Verified
Service Received: Bodywork with Josiah C.
Simply the best. I always feel my massage is individualized to meet my needs. The results are amazing.
by Lexi on Oct 2020
Verified
Service Received: Couples Massage with Josiah C.
Absolutely incredible! Their couple's massage service was very relaxing. Great communication with both professionals. Can't wait to go again!

Business response:

Thanks so much Lexi! We’re so glad you both enjoyed your session

by Pricilla on Oct 2020
Verified
Service Received: Personalized Massage with Kayla E.
Very cozy and comfortable
by Emonie on Oct 2020
Verified
Service Received: Personalized Massage with Kayla E.
I love everything. The atmosphere and total vibe was so tranquil and relaxing.
by Tesia on Oct 2020
Verified
Service Received: Personalized Massage with Kayla E.
Everything was perfect and the room was calming
by Meagan on Sep 2020
Verified
Service Received: Personalized Massage with Kayla E.
Great atmosphere and ambience. Instantly relaxing as soon as you walk I the door
by Sam on Sep 2020
Verified
Service Received: Bodywork with Kayla E.
Loved everything.
by Ashley on Sep 2020
Verified
Service Received: Personalized Massage with Kayla E.
Kayla is Absolutely AMAZING! She is very professional & knows what she’s doing! From walking into the room and leaving, everything was so relaxing & calm. Thank you for everything!
by Rose on Sep 2020
Verified
Service Received: Personalized Massage with Kayla E.
I love this place. The ambience is beautiful and peaceful.
by Bryan on Sep 2020
Verified
Service Received: Personalized Massage with Josiah C.
Josiah is absolutely amazing!! The best massage I've ever had!!
by Anonymous on Sep 2020
Verified
Service Received: Personalized Massage with Kayla E.
Amazing massage!! Would definitely recommend!!
by Damaris on Sep 2020
Verified
Service Received: Personalized Massage with Kayla E.
True care is absolutely beautiful, clean and relaxing. From the moment you walk in till you leave it's absolutely amazing. I will not go anywhere else
by Amy on Aug 2020
Verified
Service Received: Personalized Massage with Kayla E.
Great personality and magic hands. I drive tractor trailer for a living and it's higher stress than people think. I feel like a ramen noodle after leaving Kayla's table. I will definitely be a long term repeat customer.💜💜💜
by Bob on Aug 2020
Verified
Service Received: Personalized Massage with Kayla E.
True Care is by far my favorite place to get a massage.
by Luanne on Jul 2020
Verified
Service Received: Senior Center with Kayla E.
Kayla is always so sweet and friendly. She does a great job on my problem areas.
by Anonymous on Mar 2020
Verified
Service Received: Personalized Massage with Josiah C.
Awesome and life saving as always! U r an angel ..God Bless!
by Sharon on Mar 2020
Verified
Service Received: Personalized Massage with Kayla E.
There was no dislikes
by Brenda on Feb 2020
Verified
Service Received: Personalized Massage with Kayla E.
It was a very calming atmosphere.
by Teresa on Feb 2020
Verified
Service Received: Bodywork with Josiah C.
Room was comfortable and clean.
by Cathy on Feb 2020
Verified
Service Received: Bodywork with Josiah C.
Very comfortable and relaxing setting
by Anonymous on Feb 2020
Verified
Service Received: Bodywork with Josiah C.
Been going here for months, Couldn’t be happier. Josiah does his job very well.
by Karen on Jan 2020
Verified
Service Received: Bodywork with Josiah C.
The facility is great and the table is sooooooo comfortable!
by Anonymous on Jan 2020
Verified
Service Received: Personalized Massage with Natalie L.
Environment needs some updating - I am hoping once the business grows - it will be able to improve ambiance.
by Jeanne on Jan 2020
Verified
Service Received: Personalized Massage with Kayla E.
I liked everything. There is nothing I disliked, except that the massage had to end! Thank you!
by Anonymous on Jan 2020
Verified
Service Received: Personalized Massage with Kayla E.
Kayla provides better services than you would find in an expensive day spa. The surroundings at True Care are not fancy, but the holistic wellness approach can't be beat--and I have tried many places.
by Michelle on Dec 2019
Verified
Service Received: Bodywork with Kayla E.
love the space, it's very cute and intimate
by Bobbie on Dec 2019
Verified
Service Received: Personalized Massage with Josiah C.
The personalization of the massage. It was tailored for me specifically and the difference from when I crawled in to when I walked out...well, that says it all.
by Annette on Dec 2019
Verified
Service Received: Personalized Massage with Kayla E.
Can't say enough good things.
by Sheila on Oct 2019
Verified
Service Received: Personalized Massage with Josiah C.
I’m always very pleased with Services at True Care.

True Care, LLC

1111 Elm St

Suite 22

West Springfield , MA 01089 map it

Phone: (413) 277-3131

License: #2248-MT-MM

  • True Care, LLC

  • 1111 Elm St
  • Suite 22
  • West Springfield , MA 01089
  • (413) 277-3131
  • License: #2248-MT-MM
  • Find us on: