License: NY #021788
262 Verified Reviews
Bodywork Services
Reflexology Services
Aromatherapy Services
Bodywork Services
License: NY #029128
217 Verified Reviews
Bodywork Services
Bodywork Services
4.95 (Based on 532 Reviews)
We are sorry about the confusion. At the time of booking I made it clear that we would not perform treatment in the same room “as a couples session” until the state gave us an update on their site which they had not done. We’re just doing our best to follow the rules and keep everyone safe.
Thank you for your review! It’s difficult to remedy a situation such as this when a review is anonymous but if you’d like to call the office to discuss this I’d be happy to make this right.
We are sorry that you felt rushed. I believe this may be the case because our techniques are very different and your therapist typically works at a faster pace. We guarantee our services and unfortunately with an anonymous review there is no opportunity for us to remedy the problem. Please feel free to call the office to discuss this if you would like a resolution.
Thanks for your feedback Ms. Beverly. I apologize about the confusion with the parking. The owner of the plaza has had signage made to show the areas that are designated for our clientele in the back of the building if all of the spaces upfront are used. It is rare to find all of the front parking full during the week. Hopefully you find it easier to park upfront and to use the designated handicapped space that is just outside of our front door to the left.
I am sorry you had a poor experience. Our website asks clients to arrive ten minutes prior to review the Intake but our therapists chose to skip the interview and not shorten the session because you were late. Both read the Intake, checked in during the session and asked for feedback afterwards but no complaints were made. All services are therapeutic and couples massages are not identical nor of a sexual nature. I have tried calling as we take feedback seriously and still await your response
Thanks for you review Kris! We appreciate your years of patronage. I'm sorry that the music in the massage room was not to your liking. Each room is equipped with its own music player. Please feel free to let Nina know to change the music if something is playing that you do not care for. Thanks again for your feedback. We look forward to seeing you soon!