License: NY #028330-1
161 Verified Reviews
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License: NY #018610
59 Verified Reviews
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License: NY #030971
6 Verified Reviews
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License: NY #031477
2 Verified Reviews
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4.85 (Based on 474 Reviews)
Thank you so much for your review. Unfortunately I have no control with the parking lot or lighting issues, but I will gladly discuss it with the owner of the building. My apologize regarding your misinformation about the staff at ETMC. Every therapist at ETMC strive to uphold and maintain a positive and welcoming atmosphere for our clientele and we will continue to push towards this standard of business. Many blessings.
Thank you for your review. Yes, some changes have been made in the last year, but ETMC still strive to operate under the same standards and core principles. I do not take your review lightly and I will take your concerns into consideration as ETMC continues to serve our clients. Many Blessings.
Thank you for your review. I take your dissatisfaction very seriously. I will take your complaint into deep consideration and try extremely hard to improve.
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Thank you, I'm so glad I was able to help you. Katy
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Hello and thank you for your review! I am glad you enjoyed your massage. To address the atmosphere I have good news... we are moving! Beginning March 1st we will be in our new location at 700 North Winton Road. We are very excited about this because it is a much quieter location, has bigger rooms away from the hustle and bustle of the waiting room and office and there is plenty of off street parking behind the building! I hope you will give our new location a try! Thanks again, Barb Conti
Thank you for your review! Feedback is very important to us. We will work on the issues you discussed, especially the noisy atmosphere. We love our clientele and sometimes we get carried away when clients come in or are checking out. As far as the heat is concerned. I will personally inspect the table warmers to make sure all is in order. Thank you ! Barb
Hello Ann! Thank you for your review! We do have a main number (585) 730-8730, that gets forwarded to various therapists during off hours. Thank you for letting me know about this problem. I will certainly take care of it. Adding "Empire Therapeutic Massage" to a voicemail message is an easy fix! We hope to see you again! Barb Conti