This was my first time at O'Live Locks (Japan has tightned my locs at another location, many times), the space is very inviting, Japan, does an absolutely wonderful job with my locs, I've had three Locticians, since having my locks installed (three years ago), and Japan, is by far the best loctician I've had (I've had three Locticians), she is kind, professional, and has a real passion for her work, which shows in my hair, I receive so many compliments when I am out and about, and my hair is healthy and growing! I believe that we do a service participating in surveys, I always answer/comment truthfully because like me, others are relying on the reviews, if you do a poor job, I'll say that, if you do a great job, I'll let you know as well! I'd say, give Japan, a try and see what you think, she will not dissapoint, I am putting my reputation on the line by writing this, however, I have never had a bad experience!