We place the health and safety of our clients and staff as our first priority. If you are sick or not feeling well, please call us immediately to cancel or reschedule your appointment. If you come in sick, we will NOT provide service. Thank you for your support and understanding.
Our Policies
Arrival-For your comfort and relaxation, we recommend you arrive at least 10 minutes early prior to your scheduled appointment. If you arrive late, your treatment will be modified as a common courtesy to our next client and it will end at your scheduled time.
Cancellations-In consideration to our therapists and other clients please call us 24 hours in advance to cancel your appointment. A 25% cancellation fee will be charged for no shows or appointments cancelled 24 hours prior appointments. This allows the opportunity for someone else to schedule an appointment. A 48-hour notice is required to cancel any group parties. We will need your credit card number in order to hold your appointment if we do not have it on file. Don't worry, we will only charge the fee if you do not show up or cancel within 24 hours.
Gift Certificates- Please bring in your original gift certificate at time of your check in. Please let us know the gift certificate number when you call us to book. The value of a gift certificate can be used towards any spa service or spa products. Gift certificates are non-refundable and can not be exchanged for cash.
Gratuities-Cash tips are greatly appreciated and left at your discretion. If pleased with your treatment, standard gratuities vary between 18-25% of your service.
Your Health-Please let the therapist know if you are pregnant or have any health issues prior to your appointment. If you are sick, please reschedule to another day.
Valuables-Please leave all valuables at home as Sacred Lounge Spa and staff is not responsible for lost or damage items.
Cell phones and other electronic devices-In consideration of our other guests, we request that you please turn off your cell phone before entering the spa. This is your time to unwind and relax.
Shhhh- Please use soft voices and walk lightly when entering our center. Please remember that other clients are here to relax. PS- Snoring in Process!
Dress-For most massage treatments, it is customary to completely undress. Please, undress to your comfort level. You will be properly draped at all times during your treatment, exempt for the areas being worked on.
We are a small business and sometimes we are all in treatments at the same time. Please feel free to leave a message. We will call you or message you as soon as we can.
**All products and sales are final. Payment is due at time that services are rendered.
**Prices subject to change without notice.
**Discounts- we do not longer offer discounts unless we have specials.
"We support the OHS and Osceola BAND"
Licence #MM32859
#CE10006549