About Us

more

Essential Elements Massage

7055 Engle Road, Suite 502

Middleburg Heights , OH 44130 map it

(440) 826-1100

Hours of Operation

M By Appointment Only
T By Appointment Only
W By Appointment Only
Th By Appointment Only
F By Appointment Only
Sa By Appointment Only
S Closed

Client Testimonials

Here's what our clients are saying


  • Loved everything

    I was very happy with my experience at this facility. It was very welcoming and very clean. The rooms were relaxing and the massage table was comfortable.

  • Lovely space.

    Warm and cozy colors; quiet; relaxing music.

  • Beautiful place, very relaxing just being in the waiting area. Very nice staff, excellent customer service and made sure we were happy when we left.

    Our massages were amazing and so relaxing. Definitely going to book again!

  • Thank you Selena

    Always very friendly environment

  • Very relaxing mood in the room and in the building in general.

    Cant say enough wonderful things about Essential Elements. Fantastic as always.

Average Rating:

4.89 (Based on 303 Reviews)

98 %

Ambiance
100 %

Professionalism
by Anonymous on Mar 2020
Verified
Service Received: Therapeutic Massage with Liz C.
Loved everything
by Madeline on Mar 2020
Verified
Service Received: Bodywork with Tina S.
I was very happy with my experience at this facility. It was very welcoming and very clean. The rooms were relaxing and the massage table was comfortable.
by Anonymous on Mar 2020
Verified
Service Received: Therapeutic Massage with Selena T.
Lovely space.
by Anonymous on Mar 2020
Verified
Service Received: Bodywork with Selena T.
Warm and cozy colors; quiet; relaxing music.
by Max on Mar 2020
Verified
Service Received: Bodywork with Tina S.
Beautiful place, very relaxing just being in the waiting area. Very nice staff, excellent customer service and made sure we were happy when we left.
by Daniel on Mar 2020
Verified
Service Received: Bodywork with Lori P.
Our massages were amazing and so relaxing. Definitely going to book again!
by Megan on Mar 2020
Verified
Service Received: Therapeutic Massage with Selena T.
Thank you Selena

Business response:

You are very welcome Megan. Looking forward to seeing you again.

by Debbie on Feb 2020
Verified
Service Received: Therapeutic Massage with Tina S.
Always very friendly environment

Business response:

Thank you Debbie :)

by Krysti on Feb 2020
Verified
Service Received: Bodywork with Selena T.
Very relaxing mood in the room and in the building in general.

Business response:

Thank you, Krysti, for your kind words. We are happy to know you were able to relax :)

by Anonymous on Feb 2020
Verified
Service Received: Therapeutic Massage with Selena T.
Cant say enough wonderful things about Essential Elements. Fantastic as always.
by Anonymous on Feb 2020
Verified
Service Received: Therapeutic Massage with Selena T.
Essential Elements is a little bit of heaven in Middleburg Heights it's my go to happy place when you need to relax and de-stress from the challenges life throws at you - I having been coming here for years and all the girls are amazing in their own unique way. If you're looking to try somewhere new I highly recommend!

Business response:

Thank you! Thank you! What a great review. We are pleased to know we can be of help when your feeling stressed. We look forward to serving you again.

by Carla on Feb 2020
Verified
Service Received: Skincare with Elizabeth C.
I LOVE this place! Everyone is so nice and helpful. I feel relaxation begin as soon as I walk through the door.

Business response:

We are so very appreciative of your thoughtful review, Carla. We are pleased to know that you benefit from our services.

by Anonymous on Feb 2020
Verified
Service Received: Bodywork with Selena T.
I really liked everything about it

Business response:

Thank you so much!

by Laura on Feb 2020
Verified
Service Received: Bodywork with Elizabeth C.
Super cute and clean inside.

Business response:

We work hard to keep things clean and tidy. Thank you for noticing. We appreciate your kind review.

by Anonymous on Feb 2020
Verified
Service Received: Therapeutic Massage with Liz C.

Business response:

Thank you for the 5 stars :)

by Danita on Feb 2020
Verified
Service Received: Therapeutic Massage with Tina S.
The massage therapist listened to what I needed and was very thorough. A very relaxing experience.

Business response:

Yes, a listening massage therapist is very important. We are pleased to know you received the care you needed. Thank you Danita!

by Anonymous on Feb 2020
Verified
Service Received: Bodywork with Elizabeth C.
It was a very relaxing atmosphere.

Business response:

Thank you! A relaxing atmosphere is important to the overall experience. We are happy you noticed.

by Mallory on Feb 2020
Verified
Service Received: Therapeutic Massage with Liz C.
It's so peaceful inside!

Business response:

Thank you Mallory! it was great to see you again!

by Patricia on Feb 2020
Verified
Service Received: Skincare with Elizabeth C.
As always it was amazing. Liz is great at deep tissue massages. You can tell she takes pride in her craft.

Business response:

Patricia, thank you for taking the time to leave your review. We are so glad to know your experience was amazing and we agree Liz is great at deep tissue massage and takes pride in her work. Can't wait to see you next time.

by Janet on Jan 2020
Verified
Service Received: Bodywork with Tina S.
beautiful place

Business response:

Thank you Janet! We always enjoy seeing your beautiful smile.

by Anonymous on Jan 2020
Verified
Service Received: Bodywork with Tina S.
Loved the atmosphere!

Business response:

Thank you! Atmosphere is important for the overall treatment. Glad you enjoyed it.

by Lisa on Jan 2020
Verified
Service Received: Bodywork with Elizabeth C.
I have been here many times and Elizabeth always takes great care me from facials to massages. Thank you so much!

Business response:

Thank you Lisa. We agree Elizabeth does wonderful work! We are pleased to know your expectations have been met.

by Anonymous on Jan 2020
Verified
Service Received: Therapeutic Massage with Lori P.
Friendly and warm welcome. Was offered rea or water before my massage.

Business response:

We want our guests to feel welcome and at home. So happy you had that experience. Thank you for your review.

by Salena on Jan 2020
Verified
Service Received: Therapeutic Massage with Liz C.
It is very easy to schedule an appointment. The staff is very professional.

Business response:

Thank you for taking the time to leave your nice review. We are pleased that your scheduling experience was easy. We look forward to seeing you again.

by Kaitlyn on Jan 2020
Verified
Service Received: Bodywork with Liz C.
One of the best massages I’ve ever received! My husband and I have had many couples massages over the years but this overall experience was wonderful! We will definitely be back!

Business response:

Thank you so much Kaitlyn! Your review means a lot to us. We are beyond happy to hear this and we look forward to serving you again.

by Suchi on Jan 2020
Verified
Service Received: Custom Facial & Therapeutic Massage-Christmas Special-No Online Booking Call 440-826-1100 with Elizabeth C.
Always a pleasure walking in, never have to wait.

Business response:

Suchi, we always love seeing you. We strive hard to keep our scheduling on track. Thank you for noticing and taking the time to leave the review.

by Brenda on Jan 2020
Verified
Service Received: Therapeutic Massage with Tina S.
I loved my massage Tina worked out the problem I had in my neck

Business response:

Brenda, we are glad you are feeling better. Tina is a talented massage therapist that knows how to do great work on the neck and shoulders. We appreciate your review.

by Anonymous on Jan 2020
Verified
Service Received: Bodywork with Tina S.
.

Business response:

Thank you for the 5 stars!

by Briana on Jan 2020
Verified
Service Received: Skincare with Elizabeth C.
Love essential elements! From the massage to the facials I am always satisfied and everyone makes the experience so relaxing!

Business response:

Briana, thank you for the great review! We are glad we hit the mark for you and we look forward to seeing you in the future.

by Shelly on Dec 2019
Verified
Service Received: Skincare with Elizabeth C.
I love Essential Elements!! The environment is so calming, and the staff are amazing!

Business response:

Thank you Shelly! We always enjoy seeing your smile and appreciate your business. We are so happy to serve you.

by Bill on Dec 2019
Verified
Service Received: Bodywork with Elizabeth C.
Great atmosphere

Business response:

Thank you Bill!

by Patricia on Dec 2019
Verified
Service Received: Therapeutic Massage with Liz C.
I love the ambiance and decor. So tranquil and glamorous.

Business response:

Patricia, thank you for the great review. We love seeing you and appreciated your continued business over the years.

by Stephanie on Dec 2019
Verified
Service Received: Bodywork with Elizabeth C.
My husband and I felt very welcomed upon arriving for our massages. Attractive and clean place. I had Elizabeth and my husband had Tina. Both ladies were EXCELLENT. It was a very relaxing experience (there was no annoying unnecessary chit-chat during the massage so we really just got to relax and soak up the experience which was great). Music played was nice. Whatever aromatherapy was used was pleasant. Our massages were wonderfully relaxing. We definitely plan on returning.

Business response:

Stephanie, Wow and thank you for your detailed and positive review. Elizabeth and Tina are gems here at Essential Elements and they will be happy to know of your kind review. We work hard to make sure everyone's experience is great in every way and we are pleased to know we hit the mark for you. Thank you again!

by Jeff on Dec 2019
Verified
Service Received: Bodywork with Tina S.
It was easy to make an appointment time that was convenient for me. The staff is very professional and attentive.

Business response:

We strive very hard to be professional, attentive and accommodating. We are happy to hear you experienced that at Essential Elements. Thank you for your kind review, Jeff.

by Candace on Dec 2019
Verified
Service Received: Skincare with Elizabeth C.
Service was wonderful.

Business response:

Thank you Candace!

by Anonymous on Dec 2019
Verified
Service Received: Therapeutic Massage with Tina S.
Very relaxing and my muscle/neck problem was worked on to my satisfaction. Good place to go.

Business response:

Thank you for taking the time to leave a review. We are very pleased to know that your muscle/neck problem was feeling better after your massage. Hope to see you again.

by Krista on Dec 2019
Verified
Service Received: Therapeutic Massage with Tina S.
Tina was fantastic and made sure I had the best experience possible! I have been dealing with shoulder blade pain for well over 3 years now and she was able to significantly minimize that pain in just one session!

Business response:

Krista, Thanks for leaving us such a wonderful review. We are glad that you loved our services, Tina will be pleased to learn of your high praise. She work's very diligently and it will provide her with great encouragement. More importantly, we are happy that you experienced pain relief with your massage therapy treatment. Thank you, once again, for your kind words.

by Anonymous on Dec 2019
Verified
Service Received: Therapeutic Massage with Elizabeth C.
Great place, very inviting.

Business response:

Thank you for your kind words. We invite you to come back and see us again :)

by JoAnne on Dec 2019
Verified
Service Received: Bodywork with Lori P.
Always ready when I arrive!!

Business response:

Being ready is always a goal of ours. Thank you, JoAnne. We look forward to seeing you next time.

by Anonymous on Dec 2019
Verified
Service Received: Bodywork with Tina S.
Staff is very professional

Business response:

Thank you!

by Anonymous on Nov 2019
Verified
Service Received: Bodywork with Tina S.
Love it

Business response:

So happy to hear you loved it. Thank you!

by Anonymous on Nov 2019
Verified
Service Received: Bodywork with Liz C.
n /a
by Anne on Nov 2019
Verified
Service Received: Medical Massage with Liz C.
Everything. I am a long-time client, and will continue to support this business!

Business response:

We are grateful to have you as long time client, Anne. We look forward to taking care of your massage therapy needs for many years to come.

by Anonymous on Nov 2019
Verified
Service Received: Skincare with Elizabeth C.
The place is pretty and relaxing. What I loved most is being welcomed right when I walked through the door.
by Suchi on Nov 2019
Verified
Service Received: Therapeutic Massage with Tina S.
the team are always polite, welcoming, and it is such a calming atmosphere.

Business response:

Thank you for the kind comments Suchi! It's always a pleasure to serve you.

by Julius on Nov 2019
Verified
Service Received: Bodywork with Lori P.
Great

Business response:

Thank you Julius!

by Anonymous on Nov 2019
Verified
Service Received: Therapeutic Massage with Lori P.
Great job, very relaxing

Business response:

We are glad to hear you enjoyed your time here at Essential Elements. Thank you for the great review!

by Jim on Nov 2019
Verified
Service Received: Therapeutic Massage with Liz C.
i have always liked your studio and ambience and music.

Business response:

Thank you Jim! It was wonderful to see you again.

by Jenny on Nov 2019
Verified
Service Received: Skincare with Elizabeth C.
She is amazing

Business response:

Thank you Jenny, and we agree Elizabeth is amazing! We are excited to know you were happy with your treatment. Looking forward to serving you again.

by Anonymous on Oct 2019
Verified
Service Received: Therapeutic Massage with Tina S.
Awesome!

Business response:

Thank you so much :)

by Anonymous on Oct 2019
Verified
Service Received: Therapeutic Massage with Tina S.
I was able to get an appointment the same day and really appreciated the extra consideration.

Business response:

We are so happy to hear of your satisfaction with our service! Thank you for taking the time to leave your nice review.

by Anonymous on Oct 2019
Verified
Service Received: Therapeutic Massage with Amani R.
Love Essential Elements. Beautiful decor and such a relaxing environment.

Business response:

Thank you! We appreciate you taking the time to leave a nice review. We look forward to serving you again.

by Mike on Sep 2019
Verified
Service Received: Bodywork with Amani R.
Great experience

Business response:

Mike, we are so glad to hear you had a great experience. We hope to see you again soon

by Anne on Sep 2019
Verified
Service Received: Medical Massage with Amani R.
Everything about this place has a positive and calming effect on me. The staff is professional and friendly. I recommend Essential Elements to anyone who will listen.

Business response:

Thanks, for the awesome review Anne. Thank you for spreading the word about Essential Elements. Word of mouth is the best!

by Nadiya on Sep 2019
Verified
Service Received: Bodywork with Elizabeth C.
Excellent care. It was a beautiful present for my husband

Business response:

Nadiya, thank you for leaving a review and thank you for bringing your husband in. You're right couples massage make a great present.

by Kathy on Sep 2019
Verified
Service Received: Therapeutic Massage with Lori P.
For my first time having a massage I really enjoyed it. I don’t know why I waited this long to have one and I certainly will be back for more

Business response:

Thank you for your kind words Kathy. So happy to hear you enjoyed your first massage and we can't wait to see you again :)

by Anonymous on Sep 2019
Verified
Service Received: Therapeutic Massage with Amani R.
Very relaxing atmosphere.

Business response:

Relaxation is definitely one of our goals for our clients to experience. We are happy to hear that you did. Thank you for the review and we hope to see you again.

by Anonymous on Sep 2019
Verified
Service Received: Bodywork with Amani R.
Awesome massage. Would definitely recommend to family and friends.

Business response:

Thank you for the great review. Yes, please tell your friends and family about us. Word of mouth is the best advertisement.

by ANN on Sep 2019
Verified
Service Received: Therapeutic Massage with Amani R.
The best massage & skin care studio in Northeast Ohio.

Business response:

Thank you so much for your kind words Ann. We appreciate you taking the time to leave a review. It's always a pleasure to serve you!

by Ahmad on Aug 2019
Verified
Service Received: Bodywork with Amani R.
the best massage ever

Business response:

Thank you Ahmad! We appreciate your business and hope to see you again soon.

by Anonymous on Aug 2019
Verified
Service Received: Skincare with Elizabeth C.
Love Essential Elements!

Business response:

Thank you! Nano infusion is a new skincare treatment here and we are glad you tried it.

by Timothy on Aug 2019
Verified
Service Received: Therapeutic Massage with Tina S.
Place is clean and ambiance is comfortable. Tina gets right into the trouble areas. Very understanding of my needs. Perfect as always.

Business response:

Thanks, for the awesome review, Tim! We work hard to meet expectations like yours and we're happy to hear we hit the mark for you. Come back and see us soon.

by Aushanah on Aug 2019
Verified
Service Received: Bodywork with Lori P.
Very pleasant experience. Staff and environment was great!

Business response:

We appreciate your kind comments. We hope to see you again.

by Anonymous on Aug 2019
Verified
Service Received: Skincare with Elizabeth C.
Love Essential Elements!
by Anonymous on Aug 2019
Verified
Service Received: Bodywork with Amani R.
Everything was great

Business response:

Thank you!

by Lisa on Aug 2019
Verified
Service Received: Skincare with Elizabeth C.
Essential Elements is a hidden treasure. The staff is very knowledgeable and professional. The salon is very clean and has a classy and relaxing atmosphere.

Business response:

Lisa, Thank you for taking the time to leave your wonderful comments. We strive hard to hit the mark on everything. it's always a pleasure to serve you.

by Anonymous on Aug 2019
Verified
Service Received: Spa with Elizabeth C.
Love the atmosphere at essential elements

Business response:

Thank you very much.

by Anonymous on Aug 2019
Verified
Service Received: Bodywork with Elizabeth C.
Clean and relaxing

Business response:

Our motto is "spotless spa". Thank you for noticing.

by Ali on Aug 2019
Verified
Service Received: Bodywork with Elizabeth C.
Everyone was very nice and welcoming!

Business response:

So happy to hear you felt welcomed. It makes easier to relax here. We hope to see you again, Ali.

by Kim on Aug 2019
Verified
Service Received: Bodywork with Tina S.
Tina thank you for the awesome relaxation massage. See you soon Kim

Business response:

You are very welcome Kim! It's always a pleasure to see you.

by Anonymous on Aug 2019
Verified
Service Received: Bodywork with Amani R.
Lobby is a bit small

Business response:

Thank you for the 5 star review. Yes, our lobby is a bit small but we hope that you found our treatment rooms spacious and comfortable. We looking forward to serving you again.

by Joshua on Aug 2019
Verified
Service Received: Bodywork with Elizabeth C.
Great place, the only place i go to. Highly recommended.

Business response:

Joshua, thank you for the great comments and loyalty. We value you as our client.

by Anonymous on Jul 2019
Verified
Service Received: Bodywork with Lori P.
Great experience at Essential Elements! My fiancé and I got a couples massage and it was awesome! Very relaxing and just what we needed. Wouldn't change a thing. Totally recommend this place to everyone!

Business response:

Thank you! Thank you! We are so pleased to know it was a great experience all the way around and we hope to see you again.

by Anonymous on Jul 2019
Verified
Service Received: Bodywork with Amani R.
The place is very calming and really well designed. Instantly felt comfortable and relaxed when I walked in. The staff is very friendly.

Business response:

Thank you for the great comments. We are so happy you felt comfortable here. We hope to see you again!

by Jerica on Jul 2019
Verified
Service Received: Bodywork with Elizabeth C.
I always come here because I know I’ll be treated very well.

Business response:

We love to serve our clients well. So glad you noticed. We look forward to seeing you again, jerica.

by Joshua on Jul 2019
Verified
Service Received: Bodywork with Amani R.
All good nothing bad to report.

Business response:

Yes! That's the kind of report we like to hear. Thanks Joshua!

by Latoya on Jul 2019
Verified
Service Received: Bodywork with Elizabeth C.
Very relaxing. Will definitely be back.

Business response:

Latoy, we are so glad to hear you were able to relax. We hope to see you again soon.

by Jennifer on Jul 2019
Verified
Service Received: Bodywork with Amani R.
Was visiting My boyfriend in Ohio. He booked a couples massage. It was amazing. I have a couple chronic conditions and Amani was very accommodating. It was a pleasant experience and Iwhen I visit Ohio again, will go back here.

Business response:

Jennifer, thank you for taking the time to leave such a nice review. We are so happy to here that Amani was able to help you and we look forward to you returning.

by Cristina on Jul 2019
Verified
Service Received: Therapeutic Massage with Lori P.
Love this place.

Business response:

Thank you Cristina! We look forward to serving you again.

by Anonymous on Jul 2019
Verified
Service Received: Bodywork with Elizabeth C.
Wonderful, cheery place

Business response:

Thank you for your positive comments!

by Dan on Jun 2019
Verified
Service Received: Bodywork with Tina S.
Great experience...

Business response:

Dan, we appreciate your positive comment. Thank you for taking the time to leave it and we hope to see you again.

by Anabelle on Jun 2019
Verified
Service Received: Bodywork with Tina S.
We had the BEST experience!!!! We are already planning our next trip back.

Business response:

Anabelle, we are delighted to hear that your experience was the BEST. We are so looking forward to seeing you again. Thank you!

by Erica on Jun 2019
Verified
Service Received: Bodywork with Tina S.
Everything was great! New space is pristine.

Business response:

Thank you Erica! So glad you enjoyed everything.

by Linda on Jun 2019
Verified
Service Received: Bodywork with Lori P.
I felt very comfortable from the moment I walked in there from the reception area to the massage room. It was a very pleasant experience, I am so glad I received a massage as a gift and wouldn't hesitate to return.

Business response:

Linda, we appreciate you taking the time to share your experience. We are very happy to hear that you enjoyed your visit and look forward to seeing you again.

by Anonymous on Jun 2019
Verified
Service Received: Bodywork with Elizabeth C.
This was our 1st time at Essential Elements and we were very impressed! The decor is beautiful and the staff were all very friendly and attentive

Business response:

Yes! We are so glad we hit the mark for you. Thank you for taking the time to leave your positive comments.

by Anonymous on Jun 2019
Verified
Service Received: Bodywork with Tina S.
Very accommodating

Business response:

Thank you! We do strive to accommodate our guests in every way. We are so happy you experienced it.

by nikitta on Jun 2019
Verified
Service Received: Bodywork with Elizabeth C.
I loved everything, I just prefer softer and slower music

Business response:

Nikkita, thank you for your comment. If the music is not to your liking at your next visit, please let your therapist know and we will happily change it for you :)

by Kelley on Jun 2019
Verified
Service Received: Bodywork with Elizabeth C.
Loved the ambiance!

Business response:

Ambiance is an important part of the relaxation process. We are glad to hear you loved it. Thank you!

by Jessica on Jun 2019
Verified
Service Received: Bodywork with Lori P.
It was very clean, cute and relaxing as soon as you stepped in the door. All of the staff was professional and nice.

Business response:

Thank you Jessica! We hope to see you again soon.

by Deanne on Jun 2019
Verified
Service Received: Skincare with Elizabeth C.
NA
by Sherria on Jun 2019
Verified
Service Received: Bodywork with Lori P.
Simply amazing!!! Very relaxing! I’ll be back soon thank you!

Business response:

Thank you, Sherria for the great comments. We are very happy to hear you were pleased with your service and we look forward to serving you again.

by Tracy on Jun 2019
Verified
Service Received: Skincare with Elizabeth C.
Essential Elements is very clean and I love the décor.

Business response:

Spotless spa is one of our motto's here. Thank you for noticing, Tracy!

by Mary on May 2019
Verified
Service Received: Skincare with Kenzie L.
Essential Elements is the best! Every service is wonderful and the staff truly professional and caring. I've been a client since the very beginning and will continue to go regularly for massages and my occasional facial.

Business response:

Thank you Mary! You are a valued and loved client and it is an honor to serve you!

by Anonymous on May 2019
Verified
Service Received: Bodywork with Elizabeth C.
Everyone was extremely helpful and professional

Business response:

Helpful and professional are 2 things we constantly strive for here at Essential Elements. Thank you for comment.

by Anonymous on May 2019
Verified
Service Received: Bodywork with Tina S.
The atmosphere was peaceful and I was greeted with professionalism.

Business response:

We are so happy you experienced the peacefulness here at Essential Elements. It is our goal every day to create that environment for our guests. Thank you for taking the time to comment.

by Carla on May 2019
Verified
Service Received: Bodywork with Lori P.
It is always a pleasure to come in because I feel so relaxed and pampered by the time I am finished.

Business response:

Carla, it is a pleasure to serve you. Thank you for taking the time to comment.

by Karen on May 2019
Verified
Service Received: Therapeutic Massage with Elizabeth C.
Wonderful facial!
by Karen on May 2019
Verified
Service Received: Skincare with Elizabeth C.
Wonderful facial!

Business response:

Thank you Karen.

by Karen on May 2019
Verified
Service Received: Skincare with Elizabeth C.
Wonderful facial!
by Anonymous on May 2019
Verified
Service Received: Therapeutic Massage with Elizabeth C.
Very relaxing environment.

Business response:

We do work hard to keep the environment relaxing so that it will bring more to your massage time. Thank you for noticing and we hope to see you again.

by David on May 2019
Verified
Service Received: Bodywork with Tina S.
Excellent service..

Business response:

Thank you David! We hope to see you again.

by Halyna on May 2019
Verified
Service Received: Bodywork with Kenzie L.
I like the salon's atmosphere as soon as I walked in. Very friendly people who worked there made us feel like home.

Business response:

Thank you Halyna! We are so glad to hear it felt like home while you were here. Feeling comfortable is part of being able to relax into the experience.

by Tom on May 2019
Verified
Service Received: Bodywork with Brooke L.
first time for massage very good

Business response:

Tom, we are very happy to hear your first experience with massage was a good one. We hope you continue to use massage as part of you health and wellness routine.

by Anonymous on May 2019
Verified
Service Received: Bodywork with Lori P.
Good experience as always

Business response:

We are so pleased to hear this. We strive to deliver good quality service every visit. Thank you!

by Anonymous on Apr 2019
Verified
Service Received: Skincare with Elizabeth C.
Liked entire experience

Business response:

Thank you! We are happy to hear you enjoyed the whole experience.

by Anonymous on Apr 2019
Verified
Service Received: Therapeutic Massage with Lori P.
Everyone is really nice. I asked for Lamar but got Lori instead. Don’t know why.

Business response:

We sincerely apologize for the mix up. Please call the office and let us know who you are, so that we can note your file with your therapist request. Thank you!

by Sandy on Apr 2019
Verified
Service Received: Bodywork with Brooke L.
Love her technique...she did a lot of different things that really helped me relax.

Business response:

Sandy, we are so happy to hear that you enjoyed your massage with Brooke. We are so blessed to have you as a client and are glad you are back on the schedule :)

by Robert on Apr 2019
Verified
Service Received: Skincare with Kenzie L.
Loved everything about my experience.

Business response:

Bob, we are so excited that your tried our custom facial and are glad you enjoyed it.

by Anonymous on Apr 2019
Verified
Service Received: Bodywork with LAMAR R.
The space wad nice and clean. The only issue I experienced was you could hear people taking in the lobby from the massage room.

Business response:

Thank you for bringing this to our attention. We have had a discussion with the staff about the importance of using quiet voices and we sincerely apologize that this happened during your treatment.

by Anonymous on Apr 2019
Verified
Service Received: Bodywork with LAMAR R.
Everything was great. I’ll be back!

Business response:

Thank you! We look forward to you coming back.

by Diane on Apr 2019
Verified
Service Received: Bodywork with Lori P.
Love coming monthly for a 90 minute massage. Wonderful experience every time. That is what keeps me coming back. Very consistent excellent experience

Business response:

Diane, we absolutely love seeing you monthly. Wonderful clients like you is what keeps us moving forward. It's amazing to see how massage has helped you over the years. Thank you for your loyalty.

by Bobbie on Apr 2019
Verified
Service Received: Bodywork with Brooke L.
No complaints. My wife and I were both very happy with our visit. A month's worth of house renovation stress and Easter entertaining stress was gone in 60 minutes.

Business response:

We are pleased to hear you were happy with your service. It's amazing the stress relief that can happen in an hour with massage. Thank you for taking the time to leave your review.

by Aaron on Apr 2019
Verified
Service Received: Therapeutic Massage with Brooke L.
Brooke was amazing, attention to the pain I was experiencing and really worked to relieve that pain. I would highly recommend...

Business response:

Thank you for the great review Aaron! We agree, Brooke is amazing at focusing on the problem areas and providing pain relief with her therapeutic massages. We are so glad you were feeling better after your treatment.

by Anonymous on Apr 2019
Verified
Service Received: Skincare with Kenzie L.
I do not want to be offered products after a relaxing massage/service.

Business response:

Thank you for taking the time to share your feedback with us. We appreciate your honesty. If you would reach out to us we will be happy to make a note in your chart about your preference, so that we can be sure not to offer any products on your next visit. It is customary to explain the products used after a facial so that a client has the opportunity to continue with the benefits of skincare at home.

by Anonymous on Apr 2019
Verified
Service Received: Bodywork with Kenzie L.
I do not want to be offered products after a relaxing massage/service.
by Tyler on Apr 2019
Verified
Service Received: Therapeutic Massage with Elizabeth C.
One of the best experiences I’ve ever had! Just incredible

Business response:

Thank you for the awesome review, Tyler!

by Anne on Apr 2019
Verified
Service Received: Medical Massage with Lori P.
I simply love everything about this place!

Business response:

Thank you, Anne! We simply love and appreciate you!

by Anonymous on Apr 2019
Verified
Service Received: Bodywork with LAMAR R.
Lamar really sucks at his job

Business response:

We are very sorry to hear this! Since your review is anonymous we are unable to address the issue with you directly. We are very surprised by this review, as Lamar is one of our most requested therapist and has received nothing but stellar reviews in the past. Please contact us so that we can address the issue. Thank you!

by Anonymous on Apr 2019
Verified
Service Received: Bodywork with Elizabeth C.
Elizabeth was fantastic!! Thanks!

Business response:

Elizabeth always works very hard to be her best. We are pleased to know your massage was fantastic. Thank you for taking the time to acknowledge her hard work.

by Joanna on Apr 2019
Verified
Service Received: Therapeutic Massage with LAMAR R.
Love everything about this place; the room is so relaxing!

Business response:

Thank you for your positive comments Joanna. We appreciate you!

by Dena on Apr 2019
Verified
Service Received: Skincare with Kenzie L.
Kenzie was great! Very relaxing, and she suggested some great products for my skin type!

Business response:

We agree with you Dena! Kenzie is great. We are happy you enjoyed your facial and skincare products. We look forward to seeing you again.

by Anonymous on Apr 2019
Verified
Service Received: Therapeutic Massage with Tina S.
Their space is gorgeous, clean and very calming.

Business response:

Thank you for noticing. We strive hard to keep things clean and beautiful.

by Kari on Mar 2019
Verified
Service Received: Bodywork with LAMAR R.
Very nice ambiance.

Business response:

Kari, we are glad you enjoyed the ambiance. It does add value to the service.

by Anne on Mar 2019
Verified
Service Received: Medical Massage with Brooke L.
The atmosphere is relaxing. The employees are extremely friendly.

Business response:

Thank you for taking the time to leave your positive feedback Anne. You are a valued client.

by Anonymous on Mar 2019
Verified
Service Received: Therapeutic Massage with LAMAR R.
I have been going to Essential Elements for the past several years. I've always been very comfortable there and the staff are extremely professional.

Business response:

Thank you for your loyalty!

by Thomas on Mar 2019
Verified
Service Received: Bodywork with Brooke L.
Very nice atmosphere and immediately attended to our session

Business response:

Thank you for your positive feedback Thomas! We hope to see you again.

by Anonymous on Mar 2019
Verified
Service Received: Bodywork with Brooke L.
First massage ever, loved it!

Business response:

Great to hear! Thank you!

by Anonymous on Mar 2019
Verified
Service Received: Skincare with Elizabeth C.
N/a
by Anthony on Mar 2019
Verified
Service Received: Bodywork with Brooke L.
everything

Business response:

Anthony, we are so happy to hear you enjoyed everything. We work hard to make it a full package experience. Thank you!

by Anonymous on Mar 2019
Verified
Service Received: Bodywork with Kenzie L.
Fabulous! Thank you Kenzie!

Business response:

It was honor to serve you!

by Wendy on Mar 2019
Verified
Service Received: Therapeutic Massage with Tina S.
Love the coziness of Essential Elements

Business response:

Thank you Wendy!

by Cortney on Mar 2019
Verified
Service Received: Bodywork with Brooke L.
Had my first massage and it was a wonderful and relaxing experience. The prenatal massage done by Brooke released the tension in my body due to all the baby weight i've picked up. The decor in the room was calming and the heated bed was a plus! I will be going back soon ????

Business response:

Thank you so much for your kind words, Cortney. We are happy to hear we hit the mark for you. Brooke appreciates your recognition of her good work. Please come back soon.

by Anne on Mar 2019
Verified
Service Received: Medical Massage with LAMAR R.
I just love everything about this place! From the owner, Natalie to everyone you come into contact with...Julie, Tina, Leah, Lamar and everyone else. If you are looking for a comfortable place for a facial or massage, give Essential Elements a change, you will end up like me a loyal, long-term client.

Business response:

Anne, we count ourselves blessed to have customers like you. Thank you for taking the time share your great review.

by Anonymous on Mar 2019
Verified
Service Received: Therapeutic Massage with LAMAR R.
N/a
by Marla on Mar 2019
Verified
Service Received: Bodywork with Tina S.
Tina was wonderful, very welcoming, love her calm demeanor. My only complaint was hearing loud voices during the massage, maybe consider better spacing of patrons per room.

Business response:

Marla, we appreciate you taking the time out to share your experience with us and we agree, Tina is a gem to have on our team! We apologize for the loud voices and promise to keep better watch over the noise level.

by Jillian on Mar 2019
Verified
Service Received: Skincare with Elizabeth C.
I liked the ambiance as soon as I walked in. I was greeted immediately. Everyone I encountered was very nice.

Business response:

Thank you so much for your kind words, Jillian. We look forward to seeing you again!

by Anonymous on Mar 2019
Verified
Service Received: Bodywork with Lori P.
Place was great really enjoyed my massage.

Business response:

So glad to hear you enjoyed your massage. We've heard our facials are worth a try too :)

by Anonymous on Mar 2019
Verified
Service Received: Bodywork with LAMAR R.
Everything was great!!

Business response:

Glad to hear everything was great. Thank you for the review.

by Tiffani on Mar 2019
Verified
Service Received: Therapeutic Massage with Tina S.
very relaxing and professional environment. The receptionist very professional and nice. Clean and beautiful place!

Business response:

Tiffani, thank you for the great the review. We are glad we could meet your expectations.

by Kurt on Mar 2019
Verified
Service Received: Bodywork with Brooke L.
Professional and clean

Business response:

Kurt, thank you for taking the time to leave a review. We hope to see you again soon.

by Kathy on Mar 2019
Verified
Service Received: Bodywork with LAMAR R.
Beautiful place. Such a relaxing, warm, and comfortable atmosphere. Everyone was very nice,

Business response:

Thank you Kathy! Your kind comments are important to us and we hope to see you again soon.

by Anonymous on Mar 2019
Verified
Service Received: Bodywork with LAMAR R.
Awesome first time experience

Business response:

We are so pleased to hear you had an awesome first time experience! We hope we can provide many more just like the first.

by Lynne on Mar 2019
Verified
Service Received: Therapeutic Massage with Tina S.
Tina did a wonderful deep tissue therapeutic massage. I highly recommend her and Essential Elements!

Business response:

Thank you Lynne. We agree, Tina does give amazing massages. She is excited to see your review and appreciates your comment. We hope to see you soon.

by Anonymous on Mar 2019
Verified
Service Received: Bodywork with Elizabeth C.
Very nice place! Quiet and relaxing!

Business response:

Yes! We are all in need of relaxation and a quiet place. We are so happy we could provide that for you.

by Anonymous on Mar 2019
Verified
Service Received: Therapeutic Massage with Elizabeth C.
Helpful people and kind, although it’s not known on google, but the Cleveland information center provided their details

Business response:

Thank you. We are looking into getting our information on google.

by Albert on Mar 2019
Verified
Service Received: Bodywork with Tina S.
Room was very neat and clean and relaxing.

Business response:

Thank you for your kind words Albert. We strive hard to make things neat, clean and relaxing and we are glad you noticed.

by Lisa on Mar 2019
Verified
Service Received: Bodywork with Lori P.
Maybe the best massage I ever had.. thank you Lori!!

Business response:

Yes! We are excited to hear that! Lori does amazing work and we are so glad you got to experience it. Hope to see you soon, Lisa. We appreciate your business.

by Anonymous on Mar 2019
Verified
Service Received: Bodywork with LAMAR R.
Everything about the experiance was fantastic. The atmosphere, the professional treatment, the incredible massage. Lamar was amazing

Business response:

Thank you for the great review! We are so happy you loved the massage with Lamar. He is often requested when appointments are scheduled. We can't wait to have you back at Essential Elements.

by Angel on Mar 2019
Verified
Service Received: Bodywork with Kenzie L.
I Loved everything.

Business response:

Angel, we are happy to hear you loved everything and we hope to see you again soon.

by Al on Mar 2019
Verified
Service Received: Bodywork with Brooke L.
The level of professionalism by the staff was superb. I was very impress by both Lamar and Brooke whom were the massage therapist that took care of us during our visit. My wife and I will definitely book another couples massage in the near future.

Business response:

Thank you for the awesome review, Al! We work hard to meet expectations like yours and we're happy to hear we hit the mark. Brooke and Lamar are "essential" to our team and we are glad you experienced that too. We look forward to seeing you again.

by Sara on Mar 2019
Verified
Service Received: Bodywork with LAMAR R.
Wonderful facility!!

Business response:

Thank you Sara!

by Anonymous on Mar 2019
Verified
Service Received: Bodywork with Brooke L.
The front desk receptionist was not very friendly. Went to give her my gift certificate and she barely said two words about if my payment was sufficient or not.

Business response:

We appreciate your feedback and we our sorry to hear this. We are unable to address your situation specifically because the review is anonymous. However, this is unusual for our guest service staff but your experience will be brought to their attention. We do hope you enjoyed your massage and will come back again.

by Anonymous on Feb 2019
Verified
Service Received: Bodywork with Lori P.
My husband and I enjoyed our couples massages very much. Lori was awesome and my husband said Brooke did just perfect!! We will definitely be back!

Business response:

We really appreciate you taking the time out to share your experience with us and we agree Lori and Brooke our gems to have on our team! Come back and see us soon.

by Maryna on Feb 2019
Verified
Service Received: Bodywork with LAMAR R.
????????

Business response:

If you have questions please feel free to call us 440-826-1100. We will be happy to talk with you.

by Anonymous on Feb 2019
Verified
Service Received: Bodywork with Kenzie L.
The staff was very friendly and were very professional. Hard to find the business. Directions at time of booking would have been good.

Business response:

Thank you for your feedback. We will be more diligent in asking over the phone if directions are needed. We do however, provide directions on our website and all email confirmations and reminders.

by Kasmer, Stacey on Feb 2019
Verified
Service Received: Therapeutic Massage with Brooke L.
The entire office is cozy and comfortable, with amazing ambiance. You feel relaxed the moment you step through the doors.

Business response:

Thanks, for the awesome review Stacey. We work hard to provide relaxation and we are so pleased that you felt it as soon as you stepped in. Come back and see us again.

by Anonymous on Feb 2019
Verified
Service Received: Bodywork with Elizabeth C.
First time and we will definitately be coming back!!!!
by Dawn on Feb 2019
Verified
Service Received: Bodywork with Elizabeth C.
The space is so warm and inviting!!

Business response:

Thank you for your kind words, Dawn. We are happy to hear you liked our new space. Hope to see you again soon.

by Anonymous on Feb 2019
Verified
Service Received: Bodywork with Elizabeth C.
Was very pleased. Very relaxing. Satisfied with everything.
by Aubrey on Feb 2019
Verified
Service Received: Bodywork with Kenzie L.
Very friendly, so relaxing, great massage

Business response:

Aubrey, we appreciate your review and are pleased to hear you had a great experience. If you liked the massage, you should give the facials a try sometime too :)

by Anonymous on Feb 2019
Verified
Service Received: Bodywork with Brooke L.
They were very friendly and accommodating.

Business response:

Thank you for taking the time to leave your kind response. We are so glad your experience was friendly and accommodating. We hope to see you again.

by Anonymous on Feb 2019
Verified
Service Received: Bodywork with Kenzie L.
N/A
by Anonymous on Feb 2019
Verified
Service Received: Bodywork with Elizabeth C.
Very pleased

Business response:

We are happy you were pleased with your experience. Thank you for coming in.

by Anonymous on Feb 2019
Verified
Service Received: Skincare with Kenzie L.
Interior is nice. Location would be nicer outside a business park.

Business response:

Thank you for the suggestion.

by Anonymous on Feb 2019
Verified
Service Received: Bodywork with LAMAR R.
Everything was great!

Business response:

Thank you!

by Sarah on Feb 2019
Verified
Service Received: Bodywork with LAMAR R.
Very calming and relaxing colors thought the rooms. Staff was very professional, and courteous.

Business response:

Thank you Sarah for your kind words. We are happy you found the atmosphere relaxing for your massage. We strive very hard to be professional and courteous and we are pleased that you experienced that as well.

by Carri on Feb 2019
Verified
Service Received: Skincare with Kenzie L.
The place was relaxing and I was started right away!

Business response:

Thank you Carri.

by Anonymous on Feb 2019
Verified
Service Received: Therapeutic Massage with Elizabeth C.
I enjoy the location, but have trouble scheduling an appointment, as I usually have to call multiple times.

Business response:

We are sorry to hear you had a hard time scheduling your appointment. We do have a receptionist available during business hours. However, it is possible to receive the voicemail if she is busy serving other guests. If you leave a message we do respond promptly. We are happy to hear you enjoy the location and hope the massage as well.

by Timothy on Feb 2019
Verified
Service Received: Therapeutic Massage with Lori P.
Lori was able to tackle my trigger points and provide relief all while providing a comfortable experience. EE is my go to business.

Business response:

Thanks, for the awesome review Tim! We work hard to meet expectations like yours and we're happy we hit the mark for you. Lori is one awesome massage therapist and we are blessed to have her on our team.

by ANN on Jan 2019
Verified
Service Received: Therapeutic Massage with Tina S.
Always a professional setting; your comfort is paramount.

Business response:

Thank you for your kind words Ann. We appreciate you taking the time out to share your review. We look forward to seeing you again soon!

by Anonymous on Jan 2019
Verified
Service Received: Bodywork with Tina S.
VERY professional, clean, and lovely environment. The heated massage beds are honestly to die for! The 4 rating on Overall was only because I honestly had a very challenging time finding the correct building. If at all possible I think having a directional sign or more specific instructions could help others. But the spa is great and everyone is very professional.

Business response:

Thank you for your feedback. We have tried to get additional signage but city laws have not allowed us to do so. We are sorry you had trouble finding us but are so happy to hear that once you arrived you enjoyed your time with us.

by Joan on Jan 2019
Verified
Service Received: Bodywork with Brooke L.
I was very happy with our couples massage we had on our anniversary. Nice e o star your special day.

Business response:

Thank you Joan! We are glad to hear that we were able to help make your anniversary special.

by Diane on Jan 2019
Verified
Service Received: Bodywork with LAMAR R.
Easy to make appointment with my varying schedule

Business response:

Diane, we are happy we were able to accommodate your schedule

by Joanna on Jan 2019
Verified
Service Received: Bodywork with Lori P.
The room, blankets, and dim lighting make it so cozy!

Business response:

Thank you Joanna! Cozy is our goal, so happy you approve. We always love seeing you!

by Rhonda on Jan 2019
Verified
Service Received: Bodywork with Brooke L.
They make every visit your best experience

Business response:

Thank you Rhonda. We love seeing you and are so happy to know you enjoy coming here.

by Anonymous on Jan 2019
Verified
Service Received: Bodywork with Elizabeth C.
Elizabeth is great!

Business response:

Thank you! Elizabeth will appreciate your comment and we think shes great too :)

by James on Jan 2019
Verified
Service Received: Bodywork with Brooke L.
From beginning to end a very professional and relaxing experience

Business response:

Thank you James! We are glad we could meet your expectations from beginning to end. We hope to see you again soon.

by Olena on Jan 2019
Verified
Service Received: Bodywork with Elizabeth C.
Very nice friendly staff. Nicely appointed decor and relaxing atmosphere.

Business response:

Thank you for your kind words Olena. We appreciate you taking the time to share your experience.

by Elizabeth on Jan 2019
Verified
Service Received: Therapeutic Massage with Lori P.
Wonderful massage! Highly recommend. Lori was amazing as always!!

Business response:

We are so glad to hear you enjoyed your massage with Lori. She is honored to hear the compliment. Thank you.

by Anonymous on Jan 2019
Verified
Service Received: Skincare with Elizabeth C.
Friendly staff, offered refreshments when you walk in l, the building/rooms clean organized and of course spa like setting.

Business response:

Thank you for the great review.

by Anonymous on Jan 2019
Verified
Service Received: Bodywork with Brooke L.
Lobby and rooms are always immaculate and staff are professional and polite.

Business response:

Thank you for the compliments. We strive hard to keep things immaculate. Thank you for noticing.

by Anonymous on Jan 2019
Verified
Service Received: Bodywork with LAMAR R.
Very nice and relaxing

Business response:

Thank you!

by Ellen on Jan 2019
Verified
Service Received: Bodywork with Elizabeth C.
Highly recommended!

Business response:

Thank you Ellen! Recommendations from you is our best compliment.

by Jennifer on Jan 2019
Verified
Service Received: Therapeutic Massage with Lori P.
The new studio is beautiful and I enjoy coming here every time for an very relaxing and renewing experience.

Business response:

Thank you Jennifer! Ahhhh yes, relaxing and renewing that's what it's all about. We are happy to provide that for you.

by Shayne on Jan 2019
Verified
Service Received: Bodywork with LAMAR R.
Everyone is always friendly and the décor is inviting and clean.

Business response:

Thank you Shayne. We take great pride and care to provide the cleanliness that everyone deserves.

by Anonymous on Jan 2019
Verified
Service Received: Therapeutic Massage with Brooke L.
Beautiful calming ambiance.

Business response:

Thank You! We are very pleased with our new space. We are glad you enjoyed it.

by Ken on Dec 2018
Verified
Service Received: Bodywork with LAMAR R.
Lamar was absolutely perfect. He spent a good amount of time on all of my muscles but even focused on my problem spots. Years of construction have taken a toll on my body and he erased that in 1 hour. I admit I was hesitant about having a massage by another man but I'm getting ready to book my next appointment.

Business response:

Ken, what awesome feedback about Lamar! Thank you for taking the time to compliment his service. He is very happy and honored to hear about the amazing benefits you received. We look forward to serving you again.

by Anonymous on Dec 2018
Verified
Service Received: Therapeutic Massage with Lori P.
Was welcomed warmly. Good ambiance and comfortable massage beds.

Business response:

Thank you!

by Anonymous on Dec 2018
Verified
Service Received: Bodywork with Brooke L.
Will definitely return!!

Business response:

Yes! We are so excited to hear that you will come back.

by Anonymous on Dec 2018
Verified
Service Received: Bodywork with LAMAR R.
Very lovely place. Staff was very friendly. Couples massage was just what we needed. The room was nice and dark, great music, warm bed...felt very relaxed. Would recommend to anyone and hope to go back very soon!

Business response:

Thank you for your great feedback! We are so glad you enjoyed all aspects of your treatment.

by Cheryl on Dec 2018
Verified
Service Received: Bodywork with Tina S.
I had a wonderful massage here. Everyone was helpful and friendly. I will definitely come back.

Business response:

We are so happy to hear you had a wonderful massage. Thank you for the nice comments and we look forward to seeing you again.

by Anonymous on Dec 2018
Verified
Service Received: Bodywork with LAMAR R.
Outstanding experience

Business response:

We do strive very hard to be outstanding in all areas of our business and we are so happy to hear that you experienced that. Thank you!

by Lisa on Dec 2018
Verified
Service Received: Skincare with Kenzie L.
The massage was very relaxing, as always everyone was kind and friendly.

Business response:

Thank you for your positive comments Lisa!

by Lori on Dec 2018
Verified
Service Received: Skincare with Elizabeth C.
Beautiful facility and very relaxing atmosphere!

Business response:

We are so happy to provide some relaxation for you. Thank you for the nice comments.

by Lori on Dec 2018
Verified
Service Received: Skincare with Elizabeth C.
Beautiful facility and very relaxing atmosphere!

Business response:

Thank you!

by Anonymous on Dec 2018
Verified
Service Received: Skincare with Kenzie L.
Quick check in Receptionist had lunch sitting out at desk, as well as "doodle book" in plain sight

Business response:

Thank you for you comments. We do strive to keep our check-ins short and efficient. That is why we ask you to fill out your intake form online if possible. We will speak with our receptionist about eating lunch when expecting a client. That does look unprofessional and we apologize! We do keep an old fashioned spiral notebook next to the computer to jot notes down while taking appointments. This may have been what you noticed as a "doodle book."

by Lori on Dec 2018
Verified
Service Received: Bodywork with Kenzie L.
There was nothing that I disliked. It was definately relaxing and I will definitely come back.

Business response:

Thank you Lori for your nice review. We look forward to you coming back.

by Anonymous on Dec 2018
Verified
Service Received: Therapeutic Massage with Brooke L.
Great experience!

Business response:

We are very happy to hear this. Thank you!

by Nicki on Dec 2018
Verified
Service Received: Therapeutic Massage with Tina S.
Always a pleasant experience.

Business response:

Thank you Nicki!

by Anonymous on Nov 2018
Verified
Service Received: Therapeutic Massage with Brooke L.
No hooks to hang clothes.

Business response:

We apologize that this was an inconvenience for you. We will look into providing additional options for clothing. We do currently provide hooks at the front door for coats and over sized chairs in the treatment rooms to place your clothing on.

by Yvette on Nov 2018
Verified
Service Received: Skincare with Kenzie L.
Very nice atmosphere and everyone was very nice!

Business response:

Thank you Yvette!

by Valerie on Nov 2018
Verified
Service Received: Bodywork with Tina S.
I liked how Tina Stone took the time to listen to WHY I was there and she particularly focused in on my problem areas. This was the best massage I have ever had!

Business response:

Thank you very much for the great review. We work really hard to offer the best massages, so i'm happy to see that reflected on your visit. Tina was really happy to see your review. Thank you, again!

by Lisa on Nov 2018
Verified
Service Received: Therapeutic Massage with Lori P.
I like the new office space, it spacious and welcoming. Everyone is always friendly, always smiling.

Business response:

Thank you Lisa! We not only want to offer the best massages in town but we also want our customers to enjoy the best environment while receiving their treatments. So glad you enjoyed the new space.

by ken on Nov 2018
Verified
Service Received: Bodywork with Jeremy H.
BEAUTIFUL PLACE WITH FRIENDLY PEOPLE

Business response:

Thank you Ken for your positive review,

by Anonymous on Nov 2018
Verified
Service Received: Skincare with Elizabeth C.
The staff is very professional and courteous.

Business response:

Great. So happy to hear that! I will be sure to relay the message to my staff :)

by Anonymous on Nov 2018
Verified
Service Received: Therapeutic Massage with Tina S.
Tina gave me an excellent massage. She always works on the areas needed! I am happy.

Business response:

Tina always works very hard to be her best. I'm so happy you experienced that during your treatment. She will be happy to see your review. Thank you!

by Anonymous on Nov 2018
Verified
Service Received: Dermaplaning with Elizabeth C.
The staff is very professional and courteous.

Business response:

Thank you!

by Major on Nov 2018
Verified
Service Received: Bodywork with Brooke L.
Staff was great.

Business response:

Thank You!

by Anonymous on Nov 2018
Verified
Service Received: Therapeutic Massage with Jeremy H.
Beautiful Place ,Nothing to Dislike.

Business response:

We appreciate your wonderful comments.

by Anonymous on Oct 2018
Verified
Service Received: Therapeutic Massage with Brooke L.
Very relaxing setting

Business response:

Thank you!

by Tiffany on Oct 2018
Verified
Service Received: Bodywork with Brooke L.
Love the new studio!!

Business response:

Thank you Tiffany! We love it too :)

by Sharon on Oct 2018
Verified
Service Received: Skincare with Elizabeth C.
I was pleased with my facial and massage. I have already booked my next massage with Elizabeth. Elizabeth did both treatments and her knowledge and professional experience was reflected in both. I am very satisfied.

Business response:

Thank you for your positive comments! Elizabeth is honored to be recognized for her knowledge and professionalism. We look forward to seeing you at your next visit.

by Erika on Oct 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
Everyone is very kind professional and helpful!

Business response:

Thank you for your positive feed back Erika. We look forward to seeing you again.

by Anonymous on Oct 2018
Verified
Service Received: Bodywork with Elizabeth C.
Never disappointed. Always great service and a very relaxing atmosphere.

Business response:

Thank You!

by Kelly on Oct 2018
Verified
Service Received: Bodywork with LAMAR R.
Lamar did an awesome job & took into consideration the areas that I needed more focus on. Will be sure to request him when I return.

Business response:

Thank you for leaving a review and recognizing Lamar. You're right! Lamar is very good at customizing the massage treatment to focus on the needs of the clients. We are so happy you enjoyed your time at Essential Elements and we look forward to serving you again.

by Anonymous on Oct 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
The girl at the front desk isn't very friendly.

Business response:

Thank you for your feed back. We strive to provide excellent customer service and we are very sorry that you were treated in an unfriendly way.

by Anonymous on Oct 2018
Verified
Service Received: Bodywork with Kenzie L.
Good experience
by Samuel on Oct 2018
Verified
Service Received: Therapeutic Massage with Brooke L.
Everything was fantastic like always

Business response:

Thank you Sam! It was great see you.

by Lawanda on Sep 2018
Verified
Service Received: Bodywork with LAMAR R.
Very nice atmosphere and service representatives were very welcoming and professional! Lamar did a very good job and I would recommend to everyone! Really enjoyed, thank you!!

Business response:

Thank you for your wonderful comments! Most importantly your reference to Lamar, who is very thankful and proud to be recognized for his service and dedication.

by Sharon on Sep 2018
Verified
Service Received: Bodywork with Jeremy H.
This place is incredible clean, well organized, and friendly people.. Best place yet!

Business response:

Thank you very much for your detailed and amazing comments about our studio. We look forward to serving you again.

by Yvette on Sep 2018
Verified
Service Received: Therapeutic Massage with Lori P.
Love the new place.

Business response:

Thank you Yvette!

by Robert on Sep 2018
Verified
Service Received: Bodywork with Jeremy H.
Liked everything.

Business response:

Thank you Bob! It was great to see you!

by mathew on Sep 2018
Verified
Service Received: Skincare with Elizabeth C.
Great work!

Business response:

Thank you Matt!

by mathew on Sep 2018
Verified
Service Received: Skincare with Elizabeth C.
Great work!
by Mollee on Sep 2018
Verified
Service Received: Bodywork with LAMAR R.
Great atmosphere & professionalism from the moment you walk through the door. This was our first time in the new location & it was very pleasing. Lamar did a fantastic job! We will definitely be returning customers.

Business response:

Thank you! We look forward to seeing you again!

by Anonymous on Sep 2018
Verified
Service Received: Bodywork with Kenzie L.
Extremely relaxing, just what I needed.

Business response:

Glad you were able to feel relaxed :)

by Melissa on Sep 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
Everything was great

Business response:

We are glad you enjoyed your service!

by James on Sep 2018
Verified
Service Received: Bodywork with Kenzie L.
Overall great experience

Business response:

Thank you James. We hope to see you again.

by Anonymous on Sep 2018
Verified
Service Received: Bodywork with Brooke L.
it was helpful to fill out the questionnaire ahead of time and the email/text reminders were helpful as well. Staff was

Business response:

Thank you!

by Anonymous on Sep 2018
Verified
Service Received: Bodywork with LAMAR R.
Great atmosphere

Business response:

Thank you :)

by Anonymous on Sep 2018
Verified
Service Received: Therapeutic Massage with Jeremy H.
Music was relaxing.
by Cherie on Sep 2018
Verified
Service Received: Bodywork with Elizabeth C.
That I felt super sore this morning when I woke up! I’m not quite sure why but other than that she was amazing! I felt better as the day went on .

Business response:

Hi Cherie. Feeling sore the day after a massage is not uncommon, especially if it is your first massage or has been a long time in between massages. Drinking extra water will help eliminate the soreness.

by Anonymous on Sep 2018
Verified
Service Received: Bodywork with Lori P.
This place was very clean and relaxing! I would definitely reccommend

Business response:

Thank you!

by Anonymous on Sep 2018
Verified
Service Received: Therapeutic Massage with Jeremy H.
Nice place. Shame that, despite being in the neighborhood for 2+ years, I never knew it was there, except that a friend recommended it. A little on the pricey side, so I couldn't return on a regular basis, but not so ridiculously high that I had to beg off.

Business response:

Here are a few suggestions that you may find helpful. Like our Facebook page. Special pricing on any of services, this is the first place you can find out about them. We also offer a package of massages that are less expensive when purchased together. At Essential Elements, we provide a full hour of hands on massage. Many places include consultation and dressing/undressing time in your 60 minutes, leaving you with only 50 minutes of massage.

by Rachael on Sep 2018
Verified
Service Received: Bodywork with Jeremy H.
Very relaxing and soothing atmosphere. Therapist had a very calming presence and was able to tailor the session to my request.

Business response:

Thank you Rachael. Glad to hear you had a relaxing experience.

by Ashley on Sep 2018
Verified
Service Received: Skincare with Kenzie L.
The place was beautiful and very girl. Gorgeous chandeliers everywhere. Wall color was pretty and everything was spic and span! I will be back for sure

Business response:

Thank you! We look forward to seeing you again.

by Patricia on Sep 2018
Verified
Service Received: Therapeutic Massage with Jeremy H.
The overall feel is great.
by Laura on Aug 2018
Verified
Service Received: Therapeutic Massage with Tina S.
required?

Business response:

Hi Laura! Leaving a review is not required :)

by Anonymous on Aug 2018
Verified
Service Received: Bodywork with Elizabeth C.
Liked everything

Business response:

Thank you!

by Anonymous on Aug 2018
Verified
Service Received: Skincare with Kenzie L.
I liked the friendly staff, relaxed atmosphere and location. I got a microderm and peel, I am happy with the results. Would recommend it to anyone.

Business response:

We are so happy to hear you are pleased with your microdermabrasion results. And thank you for the recommendations.

by Karen on Aug 2018
Verified
Service Received: Bodywork with Brooke L.
A very clean and beautiful place to experience massage therapy. The music and aroma of the oils are very pleasant and relaxing as well. The massage technicians are professional in appearance and manners. Definitely recommend them and will go back.

Business response:

Thank you Karen! We look forward to seeing you again.

by Karissa on Aug 2018
Verified
Service Received: Bodywork with Kenzie L.
Great atmosphere, very professional, and skilled.

Business response:

Thank you Karissa! We appreciate the positive feedback.

by Anonymous on Aug 2018
Verified
Service Received: Bodywork with Tina S.
I loved the atmosphere.

Business response:

Thank you!

by Lindsay on Aug 2018
Verified
Service Received: Bodywork with Lori P.
My husband and I's first time ever getting a professional massage...and it was AH-MAZING. My masseuse was awesome. She used the perfect amount of pressure and made me feel completely relaxed throughout the entire massage

Business response:

Lindsay, we are so happy to hear you were pleased with your service. Especially, since it was your first experience with professional massage.

by Anonymous on Aug 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
always a good experience

Business response:

Thank you!

by Jillena on Aug 2018
Verified
Service Received: Bodywork with Tina S.
Loved it!

Business response:

Thank you Jillena!

by Sharon on Aug 2018
Verified
Service Received: Bodywork with Brooke L.
Great atmosphere and everyone is so nice!

Business response:

Thank you Sharon!

by Anonymous on Aug 2018
Verified
Service Received: Therapeutic Massage with Brooke L.
This was a truly amazing place and the massage couldn’t have been better. Looking forward to coming back.
by Anonymous on Aug 2018
Verified
Service Received: Bodywork with Lori P.
A little weird I thought. I know not much talking is good during the massage but I was not asked anything prior to the massage. Not asked about what area needed concentration. The massage itself was ok but having never met Lori before a two minute getting to know each other would have been more comfortable. Maybe it’s just me.

Business response:

Thank you for your feedback. Please know we are truly sorry that your time with us felt impersonal. Since this is an anonymous review it is hard to speak directly to your situation. The detailed health intake form that you filled out before your session gives our therapist's thorough information about your needs. However, we do understand what you are saying. Again, our apologies.

by Judy on Aug 2018
Verified
Service Received: Skincare with Kenzie L.
because I was a facial and licensed cosmetologist. I previously owned my own salon and served the clients the exact way Essential Elements presented their services and professionalism as I did.. I am impressed that this service to this level is available to their clients. Everyone should treat themselves to this wonderful establishment

Business response:

Wow! Thank you Judy for your positive feedback.

by Anonymous on Aug 2018
Verified
Service Received: Bodywork with Tina S.
I liked the spa like ambiance.

Business response:

Thank you!

by ANN on Jul 2018
Verified
Service Received: Therapeutic Massage with Brooke L.
Brooke was very customer centered and professional. She checked in with me every 20 or so minutes to ensure I was getting what I needed and expected from our body work session. A+++
by Robin on Jul 2018
Verified
Service Received: Therapeutic Massage with Lori P.
whole experience was fantastic!!!
by Anonymous on Jul 2018
Verified
Service Received: Bodywork with Elizabeth C.
Liked everything the massage was great!
by Anonymous on Jul 2018
Verified
Service Received: Signature Relaxation Massage with Tina S.
The best massage & massage place i’ve Ever been to. Fantastic!
by Francesca on Jul 2018
Verified
Service Received: Bodywork with LAMAR R.
Everything was great! From the moment we walked in to when we walked out. We will be returning!
by Aimy on Jul 2018
Verified
Service Received: Bodywork with LAMAR R.
The room could have been a little more dimmed, atmosphere just seemed bright.

Business response:

Thank you Almy for your feedback. Sometimes on a bright summer day it can be a little brighter than usual. Please note that we are aware of this and we are currently looking into some options for making the room more to your liking.

by Anonymous on Jul 2018
Verified
Service Received: Skincare with Elizabeth C.
She's awesome
by Suchi on Jul 2018
Verified
Service Received: Skincare with Elizabeth C.
Elizabeth is always very professional and has a great personality. She always ask permission if I would like to try out new products as well which I appreciate.
by Suchi on Jul 2018
Verified
Service Received: Skincare with Elizabeth C.
Elizabeth is always very professional and has a great personality. She always ask permission if I would like to try out new products as well which I appreciate.
by Shonda on Jul 2018
Verified
Service Received: Bodywork with Jeremy H.
We had a couples massage and could not have been happier. The salon was clean and inviting. The staff welcomed us immediately. Our massages were excellent. We will definitely be back!!!
by Anonymous on Jul 2018
Verified
Service Received: Bodywork with Jeremy H.
Great place, my boyfriend and I really enjoyed their services, so glad we came we will be back.
by Joanne on Jul 2018
Verified
Service Received: Skincare with Elizabeth C.
The entire staff is so professional and friendly at Essential Elements! A peaceful and calming environment!
by Anonymous on Jul 2018
Verified
Service Received: Therapeutic Massage with Jeremy H.
Really liked the facility. The staff was very welcoming and friendly. Body buffing was not worth the additional charge. I thought back would include the back....only arms and legs. I would definitely go back!
by Anonymous on Jul 2018
Verified
Service Received: Bodywork with Elizabeth C.
Decorating was amazing. Very cozy and relaxing environment
by LISA on Jul 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
Always a clean, quiet and relaxing experience.
by ANN on Jul 2018
Verified
Service Received: Therapeutic Massage with Jeremy H.
The customer service and professionalism is top notch!
by Ronda on Jul 2018
Verified
Service Received: Bodywork with Elizabeth C.
Very calming and relaxing atmosphere
by Stephanie on Jul 2018
Verified
Service Received: Bodywork with Kenzie L.
Wonderful massage. Perfect pressure and very relaxing
by Anonymous on Jun 2018
Verified
Service Received: Bodywork with Lori P.
It was needed
by Tracey on Jun 2018
Verified
Service Received: Therapeutic Massage with Lori P.
Very welcoming!
by Anonymous on Jun 2018
Verified
Service Received: Bodywork with Jeremy H.
Very relaxing place.
by Anonymous on Jun 2018
Verified
Service Received: Bodywork with Kenzie L.
Enjoyed all
by Anonymous on Jun 2018
Verified
Service Received: Therapeutic Massage with Lori P.
The staff is very friendly
by Anonymous on Jun 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
Liked the ambiance
by Anonymous on Jun 2018
Verified
Service Received: Bodywork with Elizabeth C.
Little hard to find the place. I found it though and I will be coming back!
by Cathy on Jun 2018
Verified
Service Received: Therapeutic Massage with Lori P.
Beautiful office!
by Aaron on Jun 2018
Verified
Service Received: Bodywork with Lori P.
Nothing, it was very good,
by Marliece on Jun 2018
Verified
Service Received: Bodywork with Tina S.
The staff was welcoming and helpful.
by Madeline on May 2018
Verified
Service Received: Skincare with Elizabeth C.
Very clean and inviting atmosphere.
by Dawn on May 2018
Verified
Service Received: Bodywork with Jeremy H.
Quiet, clean, professional...what more could you ask for.
by Anonymous on May 2018
Verified
Service Received: Bodywork with Jeremy H.
It was very relaxing.
by Matt on May 2018
Verified
Service Received: Therapeutic Massage with Tina S.
Beautiful new location very nice decor.

Business response:

Thanks Matt! Hope you enjoyed your time with us and you're feeling better.

by Anonymous on May 2018
Verified
Service Received: Therapeutic Massage with Jeremy H.
Do not like laying supine for facials, prefer to be sitting up a little. Did not provide a robe which is unusual to me for facials. Heard estiticians phone vibrate several times during session. Facial seemed rushed, movements were fluid but very quick.

Business response:

Please accept my apologies for falling short on your facial. I always welcome feedback, as it allows us to continually improve the experience we create for our guests. I believe there is always room for improvement and your comments will assist us as a team in our continuous efforts aimed at meeting our guests' expectations. I appreciate the time you took out of your day to share your thoughts with me. Sincerely, Natalie Rumbaugh, Owner

by Lisa on May 2018
Verified
Service Received: Skincare with Elizabeth C.
Essential Elements is a State-Of-The-Art salon. Not only is it elegant and very pleasing to the clients but, it is very clean. The staff is very friendly and helpful. I highly recommend this salon not only for facials but also for massages. I have had great relaxation massages here at Essential Elements. Natalie the owner makes it a point to get to know her clients. She takes a valid interest in her clients which makes her business a success.

Business response:

Thank you Lisa. I want to personally thank you for your comments after your recent visit with us. I am delighted to read that we were able to exceed your expectations.

by Terry on May 2018
Verified
Service Received: Bodywork with Sirima K.
there was nothing that we dislike at all.

Business response:

Glad you enjoyed your time with us. Thank you.

by Julius on May 2018
Verified
Service Received: Therapeutic Massage with Lori P.
Liked everything

Business response:

Thank you Julius. We appreciate your review.

by Ken on May 2018
Verified
Service Received: Bodywork with Elizabeth C.
Nice clean facility with very professional employees. I enjoyed myself very much.
by Jim on May 2018
Verified
Service Received: Therapeutic Massage with Jeremy H.
love the new space always love the music (background) never had a bad massage at essential elements
by Jessica on May 2018
Verified
Service Received: Bodywork with Tina S.
My fiance purchaced a couples massage because I was diagnosed with alopecia due to stress. As soon as we walked in we we're greated with these 3 beautiful and sweet people!! Instantly making us feel invited and comfortable. The massage was an expierence that left us both walking out trying to figure out how to fit that into our budget more often!! I've had other massages before but nothing compared to the girls at essential elements!! We will definitely be back!!

Business response:

Thank you for the kind words Jessica. We are so happy to hear that you enjoyed your time with us. We look forward to seeing you soon.

by Carla on May 2018
Verified
Service Received: Skincare with Elizabeth C.
Awesome place!

Business response:

Thank you Carla. We think you're pretty awesome too!

by Anonymous on May 2018
Verified
Service Received: Bodywork with Lori P.
The new place is much better looking

Business response:

Thank you....we couldn't agree more :)

by Yaniecia on May 2018
Verified
Service Received: Bodywork with Sirima K.
Outstanding service!!! I loved everything about my massage. The staff was very professional, and they got the job done. I had a hour service but it felt like It was longer, I went to sleep and all. Overall I would come back every week if possible #TwoThumbsUp

Business response:

Thank you Yaniecia. We look forward to seeing you soon. :-)

by Anonymous on May 2018
Verified
Service Received: Therapeutic Massage with Lori P.
Very relaxing , loved the decor

Business response:

Thank you. Glad to hear you enjoyed you time with us. See you soon :-)

by Becky on Apr 2018
Verified
Service Received: Therapeutic Massage with Sirima K.
I have been using essential elements for years. I will never go anywhere else. The ambiance of the space, professionalism and knowledge of the staff is outstanding. I went in with pain in my neck and shoulders and came out pain free! Thank you Essential Elements!

Business response:

Hi Becky. Thank you for your kind words and for your loyalty as we know you have many places to choose from. Glad to hear you're feeling better after you treatment.

by Anonymous on Apr 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
Always pleasant, caring reception. Stunning decor. Very professional!

Business response:

Thank you, thank you, thank you!

by Lisa on Apr 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
It was my first visit. This place is gorgeous! Serene and peaceful...even the office park that it's located in is lovely. Easy to find, and the staff is so nice. Also, I was on the most comfortable massage table EVER - like a soft, warm cloud - it made an excellent treatment all the better.

Business response:

So glad we exceeded your expectations. We look forward to seeing you soon.

by Diane on Apr 2018
Verified
Service Received: Therapeutic Massage with Sirima K.
Great experience always . Cupping helped BIG time

Business response:

Thank you Diane. So glad to hear that the cupping did help. See you next month.

by Carla on Apr 2018
Verified
Service Received: Therapeutic Massage with Lori P.
I always enjoy coming to Essential Elements! The massages leave me feeling renewed and better able to cope with arthritic pain.

Business response:

Glad to hear that we've been helpful in easing the pain associated with your arthritis. It's always nice to hear your positive feedback.

by Anne on Apr 2018
Verified
Service Received: Therapeutic Massage with Tina S.
Love everything about this place and the people there are great!

Business response:

Thanks Anne! We truly appreciate your comments.

by ANN on Apr 2018
Verified
Service Received: Skincare with Elizabeth C.
Sirima always takes such good care to provide professional service. While she didn't incorporate much of the Thai technique in my deep tissue massage this time, she really knows how to work out the kinks. A++

Business response:

Thank you Ann for you comments :-)

by Kate on Apr 2018
Verified
Service Received: Therapeutic Massage with LAMAR R.
Everyone at Essential Elements is very professional and instantly make me feel great just walking in!

Business response:

Thanks Kate! :-)

by Lisa on Apr 2018
Verified
Service Received: Bodywork with Jeremy H.
Beautiful place! Quiet and serene. Best massage I’ve ever had. I highly recommend this business. Thanks, Jeremy! You were awesome.

Business response:

Thank you Lisa for your review. We appreciate you taking the time to share your experience with us. We look forward to seeing you again.

Loader
Loader

Essential Elements Massage

7055 Engle Road, Suite 502

Middleburg Heights , OH 44130 map it

Phone: (440) 826-1100