Welcome to the private practice of Heather Grant, LMT.

You are in the right place if you are experiencing any of the following:

• Tension or pain in the jaw, neck, and shoulders
• Chronic migraines or headaches 
• Insomnia due to neck, shoulder or back discomfort
• Knots in shoulders or neck that are causing localized or radiating pain
• Numbness or tingling down shoulder, arm or hand
• Limited range of motion in the neck or shoulders

 My treatment approach:

I offer therapeutic massage treatments that focus on alleviating pain by improving muscle condition, posture, and range of motion.  My medical massage treatments are generally medium to firm pressure and utilize a blend of massage modalities and techniques including:  deep tissue, trigger point therapy, neuromuscular therapy, myofascial release, and stretching. Pressure and techniques are customized for each individual to provide the most comfortable and effective treatment.  

Sessions are all-inclusive (no tip) treatments.  They were designed to simplify therapy sessions because you always know exactly what your session will cost. There is never an added cost such as:  upgrading for deep tissue, advanced massage techniques, essential oils, or other therapy tools; and there is never a hidden cost such as tips/ gratuities. 

My philosophy is: I would rather provide customized sessions that utilize all of my techniques and additional therapy tools to help you see greater results and let you put your "tip money" toward your next session.   

Because your time is valued, let's put your mind at ease by helping you determine if I am the right therapist for you.  Please review my office policies and procedures and what you can expect while working with me.  

• What You Can Expect:  I provide medical massage therapy treatments that utilize deep tissue and trigger point therapy (breaking up knots).   I can and will adjust pressure or technique when communicated in session, however I do not provide traditional Swedish, basic, soft/ "fluff" or relaxation massages.  Every session is focused on treating muscular imbalances and problematic knots because my goal is to provide you with real pain relief results. 

Office Policies & Procedures:

• Medical Practice Policy-  Health information is collected prior to treatment (that is kept confidential and requires authorization to share treatment information), treatment room is sanitized for each client with Citrus II hospital germicidal deodorizing cleaner, clean linens are provided for every client (including blanket), and treatments remain professional. 
• Intake Policy - A completed intake form is required for treatment.  Upon booking an appointment  you will receive a confirmation email and digital Intake form to be filled out and re-submitted prior to your appointment.  If these two emails do not appear in your inbox, check your spam/ junk folder.  If emails are not present- the appointment was not booked. 
• Appointment Time - Your session begins at the time you scheduled with a consultation. If you arrive late, the massage portion of your appointment will be shorted in order to conduct a proper pre-treatment consultation and accommodate other appointments following yours.  
• Treatment Protocol - Depending on the treatment you schedule, you will either remain fully clothed or be asked to remove some articles of clothing once I have left the room.  Clean linens will be provided for draping during all treatments involving clothing being removed.  You will remain draped with the sheet for the entire session.  Only the areas being worked on are uncovered and at no time are private areas exposed or worked on.  A clean blanket will be provided upon request.  Once the massage portion of your treatment is completed I will leave the room to allow you to get dressed.  
• Treatment Details - Each treatment begins with an assessment of muscle tissue to determine imbalances and problematic areas.  Upon completing the assessment, massage techniques will be performed and may include any or all of the following: deep tissue, myo-fascial release, neuromuscular therapy, trigger point therapy, sports massage, PNF, Auth Method, and Thai. 
• Treatment for Minors - Minor treatments are performed with a parent/ guardian present for the entire session in the treatment room.  Minors are to remain fully clothed in loose fitted athletic wear for the entire session. 

Payment - Treatments are one flat rate and are all-inclusive (no tips).  Payment is due in full at the end of treatment.  

Accepted payment methods include: 

• Cash
• Check 
• Credit/ Debit Cards
• Apple Pay/ Android Pay
• Health Savings/ Flex Spending Account Cards

Insurance Reimbursement - I do not bill insurance directly, but I will provide you an emailed copy of your receipt with my NPI number (National Provider Identifier number) that you can submit for reimbursement.  At this time auto accidents or personal injury accidents typically cover massage therapy costs more than major medical insurance.  I always recommend verifying with your insurance company prior to relying on treatment reimbursement. 

Cancellation Policy -  Rescheduling or cancelling your appointment must be done at least 24 hours prior or you may incur a fee.  As a courtesy I send two appointment reminders.  The first by email  48 hours prior and a text message 24 hours prior. 

If no prior notice is given and you do not show up, you'll be charged 100% of your service fee or loss of one pre-paid session (package or gift certificate). If you do give prior notice, but it's less than 24 hours (excluding emergencies or cold/flu symptoms), you'll be charged 50% of your service fee.  

Emergencies -  if you encounter a serious, unexpected , or dangerous situation requiring immediate action, cancel/ reschedule your appointment as soon as possible and the cancellation fee will be waived 

Cold/ Flu Symptoms -  Please stay home if you experience cold/ flu symptoms the same day of your appointment.  If symptoms occur the day or two prior to your appointment, please do not wait to see if you will feel better to keep your appointment.  Receiving a massage while your immune system is compromised may increase body aches and soreness and make you feel worse.   In addition, you risk spreading a contagious virus to your therapist, other clients who follow your appointment, and their families.  The cancellation fee will be waived if you cancel your appointment as soon as possible.   Therapist reserves the right to refuse treatment and bill for full session amount if client arrives with cold/ flu symptoms or fever. 

Bad Weather/ Road Conditions- If you are unable to keep your appointment due to bad weather and road conditions, please reschedule your appointment and stay home.  The cancellation fee will be waived if you provide 2 hours notice.   

Cancellation fees need to be paid in full prior to or at your next treatment. 

Please note: I hold myself to this same policy in reverse should I ever need to reschedule your session. Clients receive equal compensation off their next visit based on notice given.

Office Location - My office is located on the upper level inside the Adams Point Building.  The building is located on the corner of Waverly Rd and 16th St. The building offers: elevator access, ample parking, and multiple driveways. The building offers security features such as automatic door locks during low traffic hours.  If the building is locked I will let you in the front door. 

Walk-In Policy -  I do not accept walk-ins, an appointment is required for treatment.