Welcome to the private practice of Heather Grant, LMT.

If you are experiencing any or all of the following, you are in the right place:

• Tension or pain in the jaw, neck, and shoulders
• Chronic migraines or headaches 
• Knots in your shoulders or neck that are causing pain, numbness or tingling

I provide natural healing through therapeutic massage treatments that are medically focused in a relaxing atmosphere for one all-inclusive rate. My medical massage treatments are generally medium to firm pressure with trigger point therapy, and stretching. Pressure and techniques are customized to provide a comfortable session that alleviates pain by improving muscle condition, posture, and range of motion.

All-inclusive (no tip) treatments were designed to simplify therapy sessions because you always know exactly what your session will cost. There is never an added cost such as:  upgrading for deep tissue, advanced massage techniques, essential oils, or other therapy tools; and there is never a hidden cost such as tips/ gratuities. 

My philosophy is: I would rather provide customized sessions that utilize all of my techniques and additional therapy tools to help you see greater results and let you put your "tip money" toward your next session.   

Because your time is valued, let's put your mind at ease by helping you determine if I am the right therapist for you.  Please review my office policies and procedures and what you can expect while working with me.  

• What You Can Expect:  I provide deep tissue treatments with trigger point therapy (breaking up knots).   I can and will adjust pressure or technique when communicated in session, however I do not provide traditional Swedish, basic, soft or relaxation massages.  

Office Policies & Procedures:

• Medical Practice Policy-  I follow healthcare guidelines by collecting health information prior to treatment (that is kept confidential and requires authorization to share treatment information), treatment room is sanitized for each client with Citrus II hospital germicidal deodorizing cleaner, clean linens are provided for every client (including blanket), and treatments remain professional. 
• Intake Policy - A completed intake form is required for treatment.  Upon booking an appointment  you will receive a confirmation email and digital Intake form to be filled out and re-submitted prior to your appointment.  If these two emails do not appear in your inbox, check your spam/ junk folder.  If emails are not present- the appointment was not booked. 
• Client Privacy - My office does not have a separate waiting area.  Therefore, If I am still in session with another client, please wait in the sitting area near the restrooms at the bottom of the stairs or in the conference room and I will be with you shortly. If you are bringing someone with you, your guest is welcome to sit in the treatment room during your session or they can wait in one of the designated waiting areas. 
• Appointment Time - Your session begins at the time you scheduled with a consultation. If you arrive late, the massage portion of your appointment will be shorted in order to conduct a consultation and accommodate other appointments following yours.  Your appointment includes 15 minutes for a pre-treatment consult, time to get on and off of the table, and a post-treatment disclosure. Therefore, if you schedule a 30 minute massage, expect the session to take 45 minutes. 
• Treatment Protocol - Depending on the treatment you schedule, you will either remain fully clothed or be asked to remove some articles of clothing once I have left the room.  Clean linens will be provided for draping during all treatments involving clothing being removed.  You will remain draped with the sheet for the entire session.  Only the areas being worked on are uncovered and at no time are private areas exposed or worked on.  A clean blanket will be provided upon request.  Once the massage portion of your treatment is completed I will leave the room to allow you to get dressed.  I will re-enter the room once you are dressed to discuss my findings and concerns.  At this time we will discuss a comprehensive treatment plan with self care solutions to help you maximize your results. 
• Treatment Details - Each treatment begins with an assessment of muscle tissue to determine imbalances and problematic areas.  Upon completing the assessment, massage techniques will be performed and may include any or all of the following: deep tissue, myo-fascial release, neuromuscular therapy, trigger point therapy, sports massage, PNF, Auth Method, and Thai. 
• Treatment for Minors - Minor treatments are performed with a parent/ guardian present for the entire session in the treatment room.  Minors are to remain fully clothed in loose fitted athletic wear for the entire session. 

Payment - Treatments are one flat rate and are all-inclusive (no tips).  Payment is due in full at the end of treatment.  

Accepted payment methods include: 

• Cash
• Check 
• Credit/ Debit Cards
• Apple Pay/ Android Pay
• Health Savings/ Flex Spending Account Cards

Insurance Reimbursement - I do not bill insurance directly, but I will provide you an emailed copy of your receipt that you can submit for reimbursement.  

Cancellation Policy -  Rescheduling or cancelling your appointment must be done at least 24 hours prior or you may incur a fee.  As a courtesy I send two appointment reminders.  The first by email  48 hours prior and a text message 24 hours prior. 

If no prior notice is given and you do not show up, you'll be charged 100% of your service fee or loss of one pre-paid session (package or gift certificate). If you do give prior notice, but it's less than 24 hours (excluding emergencies or cold/flu symptoms), you'll be charged 50% of your service fee.  

Emergencies -  if you encounter a serious, unexpected , or dangerous situation requiring immediate action, cancel/ reschedule your appointment as soon as possible and the cancellation fee will be waived 

Cold/ Flu Symptoms -  Please stay home, do not wait to see if you will feel better to keep your appointment because most individuals remain contagious for several days.  Receiving a massage while your immune system is compromised may increase body aches and soreness and make you feel worse.   In addition, you risk spreading a contagious virus to your therapist, other clients who follow your appointment, and their families.  The cancellation fee will be waived if you cancel your appointment as soon as possible. 

Bad Weather/ Road Conditions- If you are unable to keep your appointment due to bad weather and road conditions, please reschedule your appointment and stay home.  The cancellation fee will be waived if you provide 2 hours or more notice.   

If you arrive with a cold/ flu symptoms or fever, therapist reserves the right to refuse treatment and bill for full session amount.

Cancellation fees need to be paid in full prior to or at your next treatment. 

Please note: I hold myself to this same policy in reverse should I ever need to reschedule your session. Clients receive equal compensation off their next visit based on notice given.

Office Location - My office is located on the lower level inside the Adams Point Building.  The building is located on the corner of Waverly Rd and 16th St. The building offers: elevator access, ample parking, and multiple driveways. The building offers security features such as automatic door locks during low traffic hours.  If the building is locked I will let you in the front door. 

Walk-In Policy -  I do not accept walk-ins, an appointment is required for treatment.