Haute Healin’ Handz was founded on the
principles of filling the void of non-traditional forms of holistic wellness through
therapeutic touch, skin health, body treatments, and hair removal in the
African American community. We have to travel outside the community to receive
various means of healing of the mind, body, and soul. Haute Healin' Handz is
the place to add something in this space.
Approved Forms of Payment
As of January 1, 2022 Haute Healin Handz no longer accepts
electronic transfers of payment via PayPal, Venmo, Zelle or CashApp. You can
tip in the form of Cash, PayPal, Venmo, Zelle, or CashApp. You may use CashApp
on Square processor in store but it requires the business QR code for the
transaction. Funds electronically transferred outside of our payment terminal
will not be accepted for goods or services.
Haute Healin Handz utilizes Square for processing payment.
Square works with any US- issued and internationally-issued bearing VISA,
MasterCard, American Express, Discover, etc.
By Appointment Only
All appointments at Haute Healin Handz are by appointment
only. For your convenience online scheduling has been included on the website.
Credit Card
Information is required to reserve an appointment. You will not be charged,
unless you no show, cancel within 48 hours of your scheduled appointment. Same
policy applies when client schedule same day for No Call/No Show you will be
charged.
Cancellation/No Show
Haute Healin Handz allows you to cancel service appointments
up to 48 hours before the start time.
By booking and completing your online intake forms, you
authorize this business to charge your credit card and no-show/late
cancellation fee. The first No-Show/ Late Cancellation fee is 50% of scheduled
service. Second No-Show/ Late Cancellation fee is 100% of the scheduled service should you miss your
visit without proper notification.
If your card gets declined from the no show/last minute
cancellation fee, you will be blocked from booking until you have paid the fee
for future appointment request.
***Menstrual Cycle is not a Free Cancellation***
*** If you no show or cancel last minute twice in arow, you
will be required to pay another deposit via electronic invoicing prior to the
appointment request being accepted. ***
******I am Solo Therapist which means I can not answer the
phone because a service is in session. Please email: hautehealinhandz@gmail.com or text
(240)621-0759*****
Cancellation Policy
The time you schedule is reserved exclusively for you. When
appointments are missed, or cancelled with insufficient notice, we are unable
to fill the vacancy, causing substantial financial impact to the business.
Should you need to cancel or reschedule your appointment
with Haute Healin Handz, we request 48 hours notice. Cancellations with less
than 48 hours notice will result in charge equal to 50% first offence and 100%
second offence.
If you are unable to commit to appoints in advance we
recommend messaging via email Hauteheainhandz@gmail.com
or Text message 240-621-0759.
***Menstrual Cycle is not a Free Cancellation***
****Induction/Labor is not a Free Cancellation****
Tardiness
Please arrive 15-10 minutes early. If running late you
will receive remainder of the time.
Refunds & Packages
All service sales, retail items, and gift cards sales are FINAL.
All of our packages, auto-pays, gift cards, Groupons
are not transferable to other clients, and cannot be combined with other
discounted offers. Also, we do not offer cash refunds for our packages,
auto-pays, or gift cards, however will be honor equal exchange (credit) for
other services.
For Sugaring Clients
***Please Read the Cancellation Policy***
****Please Do Not Shave or Trim**
***Your Period is not a Free Cancellation***
A $40 Non-Refundable deposit is required for all
services to secure appointment (if deposit is not received the appointment will
not be confirmed). Deposit is not required if you pre-paid or paid in full for
services.
***Must Use before Expiration Date***
****Any Package Used Must be Redeemed or Used within 12
months****
****When Package is Redeemed, You Must Rebook***
*****NO-SHOW/CANCELLATION/LATE-CANCELLATION POLICY STILL
APPLIES***
****Please Not Pay for Services than Ask about Discounts***
Under 18 Year’s Old
Under 18 year’s Must be accompanied by a parent or legal
guardian to be able to get any service done.
Parent or Legal Guardian are the only ones that can sign the
consent paperwork and give consent to get any service done.
Parent or legal guardian must stay in the room while the
minor is getting their services done.
(Refer to Code of Conduct)
Groupon/ Class Pass Policies
Please Read the Cancellation policies before booking
services.
Deposits are non-refundable the client is allotted ONE
reschedule. After the second reschedule you will pay another deposit.
If your Groupon has expired, we cannot redeem it for payment
for your treatment.
If you cannot find availability before your Groupon expires,
please contact Groupon for refund.
When purchasing a Pre-Natal Groupon do not wait until the
last few weeks of pregnancy to book appointment.
If you already purchased before you are not a first time
Groupon it will not be accepted (You will have to pay full price) Ask about
memberships or packages.
For Couple Treatments full name, email address, & phone
number for both parties because an Health intake form has to be filled out.
** Deposits are required
for Groupon services due to high levels of cancellations & No Call/No
Show***
***$20 Non-Refundable for Sugaring***
***$40 Non Refundable for Massage, Couple
Treatments, Body treatments, & Prenatal/Postnatal treatments***