I felt like there was a plan, which was good, but poorly executed. Any other massage I have ever received the therapist would quickly apologize if she/he "slipped" or "rolled" over a muscle. With this experience it happened every single time the therapist tried to follow any muscle for the whole massage, with no apology. She had her elbow in my ribs...not in a muscle between, and by the time she found a muscle to follow, slipped all the way across my spine. I also left with a scratch on my neck from fingernails. She was nice, and I DID leave with more mobility from my week-long stiff neck, so in the end it served a purpose. However, it was not at all relaxing. I have had "painful" massages before that I believe to be very effective, but this was painful due to poor technique. I felt like it was more of what would be expected from a free massage given by a first-year community college student; definitely not worth $40.