Massage Protocol

Before your first session, you will be asked to complete a Statement of Informed Consent, a New Client Intake Form and a review of our Business Policies. Then your therapist will review your paperwork and answer any questions that you may have.

Your massage therapist will request that after they leave the treatment area you will dis-robe to your own comfort level and get in between the 2 sheets on the massage table. During your session, the only area undraped at the time, will be the area your therapist will be working on.  All efforts are made to respect and protect both the client and therapist's modesty.

The Therapist will ask you a few questions, for example, about the pressure stroke, your comfort level, music level, room temperature, and you should alert the therapist if you are not comfortable.

Billing Policies/time frames

We have included our fees and treatment times in our service menu.

Payment

We accept cash, MC, VISA, DISCOVER and personal checks with a photo ID.

Insurance Billing

At this time, we do not bill insurance companies for any services but we can provide you with a receipt and treatment notes (soap notes) that you may use for insurance reimbursement. You will need to sign a record release.

Your first appointment

First time visit

Please allow 15 minutes before your session time. This will provide enough time to complete the required forms and to answer any questions you or your practitioner may have and review the documents we requested before your initial session starts. ​

Specials

We run specials from time to time. Prices and services are subject to change.

Late Fee

If you arrive late to your appointment, you will be charged the full fee and the time will be deducted from your session.

Cancellation Policy

We require at least a 24 hour notice prior to your appointment of a cancellation.  Exceptions are emergencies.

Returned Check Fee

​ If your check is returned, we will have to charge a $30.00 returned check fee.

Business Hours

Our business hours are stated on the Business hours tab and are subject to change.

Appointments

Sessions are booked by appointment only and 24 hours in advance notice. We do not accept walk-ins due to the fact we are a mobile massage. We do not offer couples massages at this time, but will try our best to find another therapist to independently contract with as long as the massage is booked far in advance.

​Tipping Policy

A gratuity to the massage therapist for exceptional service is optional, but appreciated.

Gift Certificate Policy

Gift Certificates are available upon request and are non-refundable and cannot be exchanged/redeemed for cash.

Rights and Responsibilities:

Clients

Proper hygiene practice is expected from clients.

Any client who is under the influence of illegal drugs and/or alcohol at their appointment time will not be accepted.

Clients who engage in sexual misconduct, tell sexual jokes or behave in a sexual manner will  have their session immediatly terminated and the client will be responsible for payment of session in full.

Please remove or leave valuables at home.

Massage/bodywork is not appropriate care for infectious or contagious illness, certain injuries, or medical conditions(ie. blood clots). Please cancel your appointment as soon as you are aware of an infectious or contagious condition or present injury (for example, flu, rash, sunburn, cuts, bruises, plantar wart, athletes foot, etc). If it is within the 24-hour notice period, the cancellation fee may be waved. We are not doctors and we do not prescribe, treat, diagnose, or perform adjustments.

Massage Therapists

We will provide prompt, professional service in a clean, private and safe environment.

We reserve the right to refuse service to anyone.

All Therapists are licensed massage therapists in the Commonwealth of Pennsylvania. Our objectives are to provide therapeutic massage and /or energy-work for healing, pain relief, relaxation and stress relief.

Session are scheduled by appointment only.

For health related reasons, Teal Aura LLC has the right and obligation to make safe service decisions. You will be asked to review and sign an informed consent form. We are not doctors and do not diagnose, treat, perform manipulations or adjustments for subluxations, or prescribe anything.

Minor/age policy

· ​A responsible parent or guardian must be present in the room during the massage session if a child is under the age of 18 and must fill out and sign a consent form for massage to be given as pursuant to Pennsylvania Statute of responsible parent and the Pennsylvania Board of Massage Therapy regulations.

Digital ​Privacy Policy

All contact information will be solely used by Teal Aura LLC and will not be provided to any third party entities.

A clients confidential and personal information will never be shared with others including nonprofessional staff for example: receptionist, etc.​