Sticks and Stones Massage offers a wide variety of modalities located in Concord, NC. I offer Swedish, Deep Tiss... more
License: NC #12401
281 Verified Reviews
Bodywork Services
4.92 (Based on 846 Reviews)
So glad to hear the massage was amazing! With the protocols, we have for COVID we just started putting decor back out. Any ideas to help or let us know what makes it stale is always helpful. You can email us at sticksandstonesmassagenc@gmail.com.
Oh no, I hate that the music wasn't enjoyable. Next time just let the therapist know you want to listen to something different. We are always happy to change it and we can adjust the volume also.
Thank you for your review! We are currently working on our music selection. Each room as a volume control and we can increase or decrease the volume to each clients preference. Just let us know and we can adjust it.
Thanks for the feedback. For the safety of our clients and therapists we do lock our door when we are in session and we do not have a front desk associate. Hopefully in the near future we will have the lobby secure to allow clients to wait inside. We also try to leave our In Session sign on the door that explains this, but sometimes we forget. We hope everything was great and look forward to your next appointment!
Thank you for your feedback and definitely working on this already with this therapist.
I am sorry to hear this about your recent service with Shondra. We do appreciate and value the feedback. Everyone here does there best to provide great service and check in with the client to adjust pressure and comfort. We do provide arm shelves on each table for your arms so they do not hit the floor especially when we have to lower the table to provide safe body mechanics for the therapists. I would like to offer 10% off your next service and with any of our therapists.
Thanks for your feedback!! We do offer aromatherapy that can be added to the lotion and added to your massage session for $10. We have many scents you can choose from. We do not offer to diffuse the scents as it is harder to clear the air and be mindful of our clients who do not like aromatherapy.
I apologize for the noise level and take full responsibility for that. I came in and got joking around with my staff only to find out that Shondra was in the first room. As we get busier that room will be used more and the staff and I understand that we need to be more aware of our noise level while in the front office. I would like to make this up to you, please contact our office for a special offer for you. Thanks, Stephanie
Jennifer, Thanks for the 5 stars. Both the music and lights can be adjusted for you on your next visit. I will note it on your file but please feel free to tell your therapist as well.
Hey Kim. Thanks for the great review, but see only 2 stars. Let us know what we can do to make that better. Thanks!!
Of course! Just let us know. I am sure we can arrange that for you!
Hello! Thanks for the feedback! We have looked into this with Lori and provided some coaching. We will continue to work hard and improving to meet our clients Kneads!!
We are happy you like the ambiance! Sticks and Stones does offer 4 different types of Aromatherapy-Balance, Serenity, Breathe, Zendocrinde-which are all blends to promote wellness of different body systems. There is a full write up of each Aromatherapy blend in office or on our website AND adding it on it just $10!! Let us know if you'd like to add that on to your next session. We look forward to seeing you soon!
We are SO glad you enjoyed your massage. We are sorry about the miscommunication concerning your gift certificate. If ever you have a question or would like to double check the time/style of your massage, please feel free to give us a call or send us an email! We will always do what we can to ensure satisfaction for all of our clients. Thank you for coming in!
Our client Michelle accidentally hit 1 star. She reached out and wanted to make sure we and all of our potential clients know how awesome Sticks and Stones Massage is-particularly Doug! We are working to have this accident erased immediately. Thank you for your patience!~Sticks and Stones Massage Staff