License: CA #7765
125 Verified Reviews
Bodywork Services
License: CA #
66 Verified Reviews
Bodywork Services
License: CA #83068
97 Verified Reviews
Bodywork Services
33 Verified Reviews
Bodywork Services
4.82 (Based on 383 Reviews)
We think it's pretty cheeky that you think we should charge you less for you showing up late. Adam was there waiting for you, and his time is valuable.
I'm so glad you are feeling better, and we look forward to having you back. Also, do you know how stars work? If you are feeling better and coming back, that seems like it's worth 5 stars, not 2.
We are a sports massage clinic here to address pain and injury, not some fancy spa. Sorry if that wasn't clear to you. (also our decor and lighting are fine, but some people like to complain I guess?)
Abbie, I'm sorry you were not happy with your session/ I'm going to contact you separately to see if I can help make things better.
I don't normally respond to reviews, but this human both doesn't like the simple lobby AND thinks we're too much like a spa? (while not saying if they had a good or beneficial massage or not!) Make up your mind! Berkeley Deep Sports Massage is a massage clinic (not a spa), and we do excellent work. Almost universally, our clients love us.
It’s true, no front desk staff to keep our costs low! I’m glad you had a good session. We pride ourselves on the talent of our therapists
If you ever feel too cold, please let your therapist know and they will take care of you.
I'm sorry you had a bad experience. I did try and work with you to resolve this. You did not try and work with me. When you had your experience you didn't like you didn't contact me to try and resolve it. You went directly to trying to get the massage charged back to your credit card. When that didn't work, you sent me angry and threatening messages. You refused to participate in our dispute resolution. Best of luck to you in your future.
I'm sorry the atmosphere wasn't what you were looking for. We are going more for "massage clinic" vibe, not spa vibes. If you are looking for a spa experience, this isn't the best place. If you want a therapeutic and helpful massage, that's what we deliver.
I'm sorry to hear you had a two star experience. Please contact us and let us know if there is anything we can do to make it right.
Thanks for the feedback. I've added some more signs to make it easier for people.